Helpdesk Support Engineer
Skills
About the role
Key Requirements:
3–5+ years of experience in Application Support, Production Support, Operations Support, or related roles
Experience supporting production systems in a high-availability environment
Strong troubleshooting and incident management experience
Experience performing root cause analysis (RCA)
Hands-on experience with Linux / Unix environments
Experience with monitoring and logging tools such as AWS CloudWatch, Grafana, ELK, etc.
Working knowledge of AWS services (e.g. ECS, Lambda, S3, RDS)
Basic database knowledge (MySQL / PostgreSQL)
Familiarity with REST APIs, system integrations and authentication concepts
Experience with ticketing and incident management tools such as Jira, PagerDuty, ServiceNow or similar
Good communication skills and ability to work with multiple technical teams
Preferred:
Experience in Government, regulated industries, or large enterprise environments
Exposure to cloud-native or microservices-based systems
Basic scripting knowledge (Bash, Python, etc.)
Pay: $2,076.74 - $5,468.26 per month
Work Location: In person
Compensation
This Support Engineer role pays $25k-$66k/yr. Within typical range for support engineer roles in Singapore.
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.