Desktop support Engineer Win 10 migration/Hypercare support

Total IT Global, a full-fledged managed IT service provider has crafted a niche in the End User Computing services arena by offering Nimble, innovative, and holistic managed IT solutions throughout the world serving international including well known organizations in different industries, over 112 countries with a direct presence in 21 countries. Working at TIG means working in a fun team. We are characterized by an open corporate culture with short lines, giving our best to the customer with a smile . You as an employee are central to us, your development is also our growth! In addition, we excel in bringing you and our clients together.

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Main Responsibilities include:

This position assists staff with technical support of desktop computers, applications, and related technology.

Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement.

Reimaging computers/hard drives

Support the user in local data backup and restore as per the documented process.

Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.

Decommission old devices, which includes data wiping and coordination for any disposal request who has, Win 10 migration/Hypercare support.

Job Type: Contract Contract length: 12 months

Pay: $60,000.00 – $75,000.00 per year

Work Location: In person