Vietnamese-Speaking Sales Service Representative

Vietnamese-Speaking Sales Service Representative

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is looking for a Vietnamese-Speaking Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions.

This role is a key part of the customer service and sales team, focused on engaging prospective clients who have already expressed interest in the company’s services. You will help educate potential clients, answer questions, identify financial needs, and guide them toward appropriate solutions.

The ideal candidate is bilingual in Vietnamese and English, customer-focused, sales-oriented, and comfortable discussing sensitive financial matters with professionalism and empathy.

Key ResponsibilitiesInbound Sales & Customer Support

Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services

Provide accurate information about available programs and financial solutions

Address client questions and concerns with professionalism and empathy

Guide potential clients through available options and next steps

Lead Follow-Up & Outreach

Follow up on leads generated through marketing campaigns and referral channels

Maintain consistent communication with prospective clients throughout the sales process

Conduct outbound follow-up and cold calls when required

Build trust and strong client relationships through consultative conversations

Client Relationship Management

Understand each client’s financial situation and recommend appropriate solutions

Maintain a positive customer experience throughout the client journey

Ensure timely responses and consistent follow-up

CRM & Documentation

Maintain accurate and detailed records of client interactions and transactions

Update CRM systems with notes, activities, and communication history

Track lead progress and ensure proper pipeline management

Team Collaboration

Work closely with sales and customer service teams to achieve company goals

Share feedback and insights that improve service quality and conversion rates

Stay informed on industry developments and company offerings

RequirementsExperience

Previous experience in sales, customer service, call center, or client-facing roles

Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred

Language Requirements

Fluent verbal and written communication skills in Vietnamese and English

Ability to communicate professionally with both Vietnamese-speaking and English-speaking clients

Core Skills

Strong interpersonal and relationship-building abilities

Professional phone presence and active listening skills

Strong organizational and time-management abilities

Ability to remain calm and professional during sensitive financial conversations

Comfortable working independently and as part of a team in a fast-paced environment

Technical Skills

Experience using CRM systems and customer management software

Comfortable learning and utilizing new technologies and communication platforms

What Makes You a Strong Fit

You enjoy helping people navigate financial challenges

You communicate clearly, professionally, and empathetically

You are confident handling inbound inquiries and outbound follow-up calls

You thrive in customer-focused, performance-driven environments

You are organized, detail-oriented, and dependable

What We Offer

Competitive base salary

Attractive performance-based incentives

Comprehensive training and ongoing support

Positive and collaborative work environment

Career growth and advancement opportunities

What Success Looks Like

Strong client satisfaction and engagement

Consistent lead follow-up and conversion performance

Accurate CRM documentation and pipeline management

Professional handling of sensitive financial conversations

Positive contribution to team and company goals

Interview Process

Initial Screening Call

Recruiter Interview

Client Interview

Offer & Onboarding

If you’re bilingual in Vietnamese and English, enjoy helping people, and thrive in customer-facing sales environments, we’d love to hear from you.