Real Estate Operations

The Operations Team Member ensures day-to-day administrative, leasing, compliance, and reporting operations run smoothly across multiple manufactured housing communities. This role is execution-focused, detail-driven, and critical to maintaining operational accuracy, speed, and consistency.

Core Responsibilities

1. Leasing & Resident Administration

Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager

Upload and organize resident documents (IDs, income proof, applications, agreements)

Track lease expirations and flag renewals in advance

Process resident info sheets and verify completeness

2. Background Checks & Compliance

Run and track background & credit checks

Record approvals/denials per Fair Housing guidelines

Maintain audit-ready files for every resident

Support compliance with HUD, state, and park-level rules

3. Charges, Billing & Collections Support

Post rent, utilities, late fees, and one-time charges accurately

Assist with water, sewer, trash, and power billing setups

Identify and flag NSFs, delinquencies, and discrepancies

Coordinate with accounting on corrections and reconciliations

4. Maintenance & Work Order Support

Create and update work orders in Rent Manager

Track status and follow up with Community Managers

Upload invoices, notes, and before/after photos

Help ensure maintenance hours are logged correctly

5. Reporting & Data Accuracy

Prepare weekly and monthly reports, including:

Occupancy

Delinquencies

Move-ins / Move-outs

Leasing pipeline

Validate data accuracy across RM and Google Sheets

Highlight exceptions, trends, and risks proactively

6. Communication & Coordination

Serve as back-office support for onsite Community Managers

Communicate clearly via Slack and email

Escalate issues with context and documentation

Maintain professional, calm, and solution-oriented communication

Key Performance Indicators (KPIs)

Data accuracy rate: 99%

Lease processing turnaround: 24 hours

Background check completion: Same business day

Billing error rate: Near zero

Report timeliness: 100% on time

Slack responsiveness: Within agreed SLA

Requirements

Technical

Strong proficiency in Rent Manager (or ability to learn fast)

Google Sheets, Docs, Drive

Basic understanding of U.S. leasing & billing concepts

Behavioral

Extremely detail-oriented

Process-driven and organized

High integrity with confidential data

Proactive problem-solver

Comfortable supporting multiple communities simultaneously

Work Expectations

U.S. Central Time overlap required

Daily time tracking (Hubstaff or equivalent)

Strict adherence to SOPs

Zero tolerance for data manipulation or shortcuts

Growth Path

Senior Operations Specialist

Operations Lead / Team Supervisor

Specialized roles (RM Expert, Compliance Lead, Billing Lead)

Ideal Candidate Profile

2+ years in real estate back-office, property management, or operations

Prior experience supporting U.S. clients preferred

Calm under pressure, execution-focused, and dependable

“Gets things done right the first time”

Required Skills & Attributes for Operations

Technical

Strong proficiency in Rent Manager (RM) or demonstrated ability to learn quickly

Google Sheets, Docs, Drive (intermediate to advanced)

Working knowledge of U.S. leasing, billing, and compliance concepts