Program Partner Manager at JoomPulse

JoomPulse is an AI analytics tool for Mercado Livre and Shopee sellers, providing insights into the most profitable products and fastest-growing categories — helping sellers boost their profits with data-driven decisions.

JoomPulse is one of the key businesses of Joom Group, an international tech-centric group of e-commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

We are looking for a Partner Program Manager (JoomPulse Affiliate Program) who will be scaling partner-driven revenue and transforming the partner program into JoomPulse's largest growth engine.

Responsibilities

Design and optimize the complete partner journey end-to-end: recruitment, onboarding, certification, activation, retention, and reactivation

Build and operate partner infrastructure, including Academy, partner CRM, attribution systems, reporting, directory, and community programs

Define and own partner program KPIs, activation metrics, productivity benchmarks, and retention frameworks

Analyze partner performance, identify growth opportunities, and drive continuous improvements through experimentation and automation

Implement scalable workflows using CRM, no-code, automation, and AI tools

Work cross-functionally across marketing, sales, support, and leadership teams to align the partner program with broader company goals

Requirements

Experience managing partner, affiliate, channel, ambassador, or community programs

Proven experience building growth (marketing and/or sales) systems in fast-paced, ambiguous environments with competing priorities and tight deadlines

Strong understanding of partner economics, attribution, funnel management, and lifecycle analytics

Proven ability to build scalable operational systems and growth programs from the ground up

Strong analytical skills with hands-on experience in spreadsheets, reporting, and performance tracking

Experience with CRM, automation, and AI tools (e.g., HubSpot, Make, n8n, FirstPromoter, Airtable, Google Sheets)

Fluent English

Preferred

Experience in B2B SaaS partner programs management

Knowledge of the Brazilian e-commerce ecosystem (Mercado Livre, Shopee, seller communities)

We offer

Compensation package: base salary and performance-based bonuses

Office-first: flexible hours with a possibility to work remotely 52 days per year, paid annual leave

Care & Wellbeing: extended health insurance (including dental care), daily meal allowance, and 100% paid sick leave

Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses

Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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