Technical Support Specialist I

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.

The Role You'll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:

Deliver exceptional technical support to our English and Italian-speaking customers with warmth, clarity, and care.

Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.

Navigate multiple support channels (phone, email, chat) with ease and professionalism.

Educate customers on features and services, guiding them to get the most out of our products.

Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.

Follow internal knowledge management processes to provide accurate, trusted solutions.

Escalate complex issues appropriately to ensure every customer finds the right resolution.

Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.

Work Hours: Monday - Friday, 9am - 5:30pm UK time.

Experience You Bring

You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:

1+ year of customer service or call center experience, ideally in a fast-paced environment.

Fluent in Italian (required); French or Spanish language skills are a big plus!

Strong communicator. Clear, empathetic, and confident across phone and email.

Curious and solution-focused, with the ability to ask great questions and actively listen.

Comfortable with internet browsers, email platforms, and multitasking across systems.

Quick learner with a passion for understanding software and translating tech talk into real solutions.

Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.

Eligible to work in the country the job is advertised (RTW required).

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.