Knowledge Management Associate

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Key Responsibilities / Duties:

Solutions Design, Automation, and Continuous Improvement:

Identify manual, repetitive, or high-risk processes and design practical solutions that improve efficiency, effectiveness, quality, and control

Create and maintain technology-enabled tools and resources, including automations, SharePoint sites, knowledge tools, workflows, and other digital solutions that support internal clients

Partner with business areas to understand pain points, assess requirements, and develop creative solutions to solve operational problems and reduce manual effort

Test, implement, and enhance solutions to ensure they are effective, user-friendly, scalable, and aligned with business needs

Recommend and support technology-based improvements that strengthen knowledge sharing, operational consistency, risk reduction, and service quality

Knowledge Management Strategies:

Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains

Administers, supports, and influences the knowledge‐sharing technologies and processes

Consult with appropriate parties to get a clear understanding of the knowledge requirements

Collaborate with other TKM members to conceptualize, design, develop, and implement effective and interactive tools for the integration of knowledge

Create and coordinate testing of knowledge as required

Act as liaison to assigned Internal business partners. This aspect of the role is responsible for building effective and ongoing relationships so that TKM receives accurate and timely internal communication

Collaborate with Trainers to provide content and/or act as a resource for the creation of manuals, training documentation, and content audits

Engages in and supports KM‐related technology training and awareness activities. Communication.

Assist with TKM communication responsibilities for all Transfer Agency departments for all policy and procedure changes, products/services updates, and relevant news

Ensure quality, consistency, and timeliness for all outgoing communications

Communication can be done via e-mail, formal presentations, and/or staff meetings

Project Management:

Represent TKM in corporate/TA projects or act as lead on TKM projects

Utilize skills such as effective team management, meeting deadlines, completing deliverables, identifying risks, completing weekly status reports, and creating supporting materials

Ensure quality, consistency, and timeliness of deliverables by adhering to the TKM Project Management Checklist

All other duties as assigned

Work Experience / Knowledge:

1+ years of experience in the Transfer Agency required

US Business knowledge required

Thorough knowledge of the financial markets and industry

Excellent knowledge of all Invesco products/services

Knowledge of Transfer Agency departments is an asset

Skills / Other Personal Attributes Required:

Strong facilitation skills

Demonstrates initiative and intellectual curiosity

Strong written and verbal communication skills, including formal presentation delivery

Working knowledge of Articulate 360, eGain, and Microsoft Office is an asset

Experience in technical writing is an asset

Strong research skills and attention to detail

Ability to manage multiple priorities and meet deadlines

Strong commitment to continuous learning and innovation

Project management skills are preferred

Formal Education:

Previous work experience in a training and/or database administration role, or a formal Education and/or information mapping background, preferred

Post-secondary education required

Background in education preferred

Financial Industry certification or designation an asset

Competencies:

Achieves excellence through strong execution

Demonstrates collaboration and teamwork

Communicates effectively and respectfully

Promotes innovation and continuous improvement

Thinks ahead and makes fact-based decisions

Working Conditions:

Normal office environment with little exposure to noise, dust, and temperatures

Typically works North American business hours, and overtime may be required

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you?

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to:

Competitive Compensation

Flexible, Hybrid Work

30 days’ Annual Leave + Public Holidays

Life Insurance

Retirement Planning

Group Personal Accident Insurance

Medical Insurance for Employee and Family

Annual Health Check-up

26 weeks Maternity Leave

Paternal Leave

Adoption Leave

Near site Childcare Facility

Employee Assistance Program

Study Support

Employee Stock Purchase Plan

ESG Commitments and Goals

Business Resource Groups

Career Development Programs

Mentoring Programs

Invesco Cares

Dress for your Day

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.

To know more about us

About Invesco: https://www.invesco.com/corporate/en/home.html

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/