Process Associate

Company Summary

"First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services.

Job Summary

Ability to understand the basic nature of the domain and relating that to US and International Businesses (Canada, UK and Australia) Title and settlement services.

Working knowledge in all the Business Applications related to Processes.

Ability to Retrieve relevant information using appropriate Online Business-related Websites

Ability to use these tools to perform required search and collate information.

Ability to identify ad notify team members and leads in case of rule break in the tool.

Ability to Process tasks simple, intermediate tasks which they are aligned

Ability to Create process related reports within the desired timeframe that is expected

Follow the set guidelines/framework while structuring all work products

Ability to provide implementable recommendations basis the gaps and problems identified

Ability to identify process gaps and/or recommend improvement ideas

Maintain compliance to the Quality metrics

Ability to display the culture of quality standards

Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently

Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively

Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Monitors own work to ensure delivery within the desired performance standards. Understands the importance of delivery within expected time, budget in case of deviation.

Adapts to other cultures and unfamiliar situations, thinks on the feet & displays sense of urgency for completion of deliverables.

Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work. Exhibits professionalism in conduct of work and respects others’ views.

Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, analysts and business teams

Technical Skills

Should have basic knowledge of MS office (Word, Excel & Power-point)

Should have basic knowledge of Mortgage and Accounting principles.