Membership Product Director - Dis-loyalty (12-month FTC)

Company Description

We are looking for an ambitious Membership Product Director to join the Dis-loyalty team at Ennismore on a 12-month maternity cover contract, reporting to the VP of Digital Marketing, Product & E-Commerce.Work in close partnership with the EVP of Dis-loyalty, collaborating to drive membership growth & meet commercial targets.

About Dis-loyalty

Dis-loyalty is Ennismore's game-changing travel and food membership – and one of the most exciting initiatives in hospitality today. Rather than rewarding repetitive behaviour, Dis-loyalty actively encourages members to explore new destinations and experiences, turning the traditional loyalty model on its head. This is a bold, category-defining product, and this role sits right at its heart.

The Role

We are looking for an experienced and inspiring Product leader to cover a period of maternity leave and take ownership of the Dis-loyalty membership platform. Reporting into the EVP of Digital Marketing, Product & E-Commerce, you will lead product strategy and execution across web, mobile, and app channels – ensuring the platform continues to deliver exceptional experiences for members while supporting Ennismore's expansion ambitions.

Managing a team of 3 direct reports (& 2 indirect reports) with at least ten years of product management experience under your belt, you bring deep expertise across digital product development, product operations and AI-first product thinking. You are as comfortable setting a long-term product vision as you are rolling up your sleeves to drive delivery in a fast-paced, agile environment. You sit between Engineering and business teams, responsible for translating and prioritising business needs to technical requirements and actionable roadmap.

Job Description

Key Responsibilities

Product Strategy & Vision

Define and own the product strategy for the Dis-loyalty membership platform, ensuring clear alignment with Ennismore's commercial and brand objectives.

Set a compelling, forward-looking product vision that delivers engaging, personalised, and scalable digital experiences – with an AI-first approach at its core.

Group Product Roadmap (Beyond Dis-loyalty)

Own and drive the Group Product Roadmap in close partnership with Engineering leadership, maintaining rigorous prioritisation, stakeholder alignment, and clear cross-functional communication at every stage.

Product Experience & Optimisation

Take full ownership of the customer-facing product experience across the Dis-loyalty app, web platforms, booking engine, and brand websites.

Drive continuous improvement in customer experience, platform scalability, operational efficiency, and overall product delivery maturity. Own the Dis-loyalty tooling support for the operational teams.

Product Operations

Establish and embed scalable ways of working across the Product organisation, including documentation standards, delivery ceremonies, governance frameworks, and scoping processes.

Leadership & Team Development

Direct line management of the Product Managers (2) and the Product Design Manager (1). Continue to build and develop a high-performing Product organisation through coaching, mentoring, and active talent development.

Provide clear line management and create an environment where the team can do their best work, proving a safe space for development & feedback.

Cross-functional Collaboration

Partner closely with Commercial, Revenue, Marketing, Technology, and Operations teams to ensure product strategy is tightly aligned with business objectives and member needs.

Act as a trusted senior voice across the business, building strong relationships with internal and external stakeholders.

Qualifications

What We're Looking For

10+ years of product management experience, with a strong track record of product strategy and execution across multiple digital channels — web, mobile, and app.

Strong working knowledge of agile methodologies, with experience thriving in fast-paced, iterative product environments.

Proven experience building successful products at scale.

Hands-on experience leading app development and optimisation, with an uncompromising focus on quality and user-centred design (Figma).

Experience leading marketplace products, including scaling operations and improving platform efficiency.

Data-driven mindset, with fluency in analytics tools and a habit of letting insight guide product decisions and user experience optimisation.

Hospitality and/or membership experience is a plus, but not essential.

Excellent leadership and communication skills — you can inspire and drive cross-functional teams, and know how to bring diverse stakeholders on the journey.

Strong commercial acumen with the ability to align product strategy with broader business objectives, working effectively with both internal teams and external partners.

Proven ability to manage complex stakeholder relationships with confidence and clarity.

Resilient and adaptable — comfortable shifting priorities at pace in response to evolving business needs.

Additional Information

What’s in it for you…

25 days holiday (and bank holidays), pension and life insurance

A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing

Treat yourself with lots of retail & hospitality perks through our partners

Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)

Extra time off to volunteer with one of our partner charities

Cycle to work scheme

Enhanced Family Leave

Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an

environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.

Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)

A competitive package and plenty of opportunity for development.