Customer Care Representative – Lucid Motors German Speaker

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Role Summary

You will be the frontline voice of Lucid Motors for customers, delivering a premium, seamless, and human‑centered experience that reflects the brand’s commitment to innovation and luxury. This role blends technical understanding, problem‑solving, and hospitality to support owners and prospective customers throughout their journey.

Key Responsibilities

Customer Support & Experience

Serve as the primary point of contact for inquiries via phone, email, chat, and in‑person interactions at Lucid Studios.

Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.

Resolve issues efficiently while maintaining a luxury‑brand tone and experience.

Service Coordination

Schedule and manage service appointments with Service Centers and Mobile Service teams.

Track service cases, follow up proactively, and ensure customers feel informed and supported throughout the process.

Technical & Product Knowledge

Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany.

Customer Advocacy

Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.

Represent the Lucid brand with professionalism, enthusiasm, and a solutions‑oriented mindset.

Qualifications

Experience in customer service, automotive, EV, luxury retail, or tech environments.

Strong communication skills in German and English, French will be great.

Ability to handle complex inquiries with patience, clarity, and empathy.

Comfortable working with CRM systems, digital tools, and fast‑changing technology.

A passion for sustainability, innovation, and premium customer experiences.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.