Program Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Role And The Team

This is an exciting opportunity to join the UK Shipping team at a critical stage of it’s journey leading the growth and adoption of one of ebays newest and signature shipping programs; Simple Delivery.

You will be responsible for identifying and removing barriers to seller adoption and the go-to-market of new program services and features.

This is a high-impact role for someone who loves turning ambiguity into structure, is self-driven, enjoys problem solving and thrives on cross-functional collaboration

Shipping Experience Is Helpful, But Not Required.

What you will accomplish

Develop and support strategies that drive program adoption, GMV, revenue growth and customer satisfaction across eBay shipping solutions.

Identify and prioritise growth levers across product, marketing, seller education, buyer and seller journeys, incentives, operations and partner channels.

Use customer insight, performance data and market signals to identify priority segments, adoption barriers and opportunities to improve journeys and messaging.

Design onboarding, education and adoption programmes that help sellers realise greater value from eBay shipping solutions.

Partner cross-functionally with Product, Engineering, Operations and Go-to-Market teams to deliver roadmap execution, operational readiness and market strategy implementation.

Identify experience gaps across the end-to-end shipping journey and collaborate with teams to deliver improvements for sellers and buyers.

What You Will Bring

5+ years’ experience in programme management, business strategy, growth, product, marketplace operations or a related field.

Proven ability to manage complex, cross-functional initiatives and deliver measurable business outcomes.

Strong analytical and critical thinking skills, with confidence using data, customer insight and market evidence to shape decisions.

Experience driving growth, adoption and business performance in complex environments, including helping customers adopt a product, service or behaviour.

Strong stakeholder management, communication and organisational skills, with the ability to build trusted relationships and explain complex topics clearly.

Comfortable working through ambiguity, running tests or pilots, and turning insight into clear actions, recommendations and execution plans.

Additional Details