Customer Support Manager

Job Title: Customer Support Manager – Latin American Operations

Key Responsibilities:

Oversee and manage customer support activities for Latin American markets.

Lead and mentor a team of customer support representatives to ensure high-quality service.

Develop and implement strategies to improve customer satisfaction and operational efficiency.

Handle escalated customer issues and resolve them in a timely and professional manner.

Monitor performance metrics and prepare regular reports for senior management.

Collaborate with other departments to address customer needs and feedback.

Requirements:

Fluency in both Portuguese and English is mandatory.

Proven experience in customer support or a related field, preferably in a managerial role.

Strong leadership and communication skills.

Ability to work effectively in a multicultural environment.

Excellent problem-solving and organizational abilities.

This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.