Assistant Vice President, Specialist Platform-Retail Onboarding, Consumer Banking Group

Job Purpose : "Why does this position exist?" and "What is it expected to accomplish?")

This role will be responsible for building highly reliable, compliant, and scalable onboarding capabilities that power retail acquisition journeys across channels (mobile, web, branch, partners). The person will work at the intersection of business, technology, compliance, and operations, driving platform modernization, regulatory readiness, and superior customer experience while enabling rapid product innovation.

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)

Enabling technical initiatives in the consumer banking space for Retail Onboarding related functionalities

Enablement of existing business, enhancement of customer experience with proper control on fraud and risks.

Complete responsibility for driving the entire cycle of development and management of Risk platform, Customer Journey enhancements and ancillary product launches.

Responsible for handling all audits, compliance, and regulatory requirements pertaining to platform

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

Onboarding & CASA Capabilities

Build and optimize digital onboarding flows covering:

Savings / Salary / Zero balance accounts

Assisted & unassisted journeys

Re-KYC, CKYC fetch, document management

Own CASA lifecycle components such as:

Account activation & funding

Status tracking & customer communication

Exception handling & drop-off recovery

Platform & Technology Leadership

Partner with engineering to design scalable, resilient, and reusable platform services.

Drive adoption of event-driven architectures, APIs, and microservices.

Ensure high availability, low latency, and strong observability (SLAs, SLOs, alerts).

Regulatory & Risk Alignment

Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS, and internal risk policies.

Work closely with Compliance, Legal, and Risk teams to embed controls by design.

Own audits, regulatory changes, and platform readiness for new guidelines.

Stakeholder & Program Management

Collaborate with Retail Banking, Digital Channels, Operations, Risk, Compliance, and Partner teams.

Act as the single-threaded owner for platform delivery, dependencies, and prioritization.

Manage multiple workstreams and releases in an agile environment..Required Experience

6 to 8 years of experience post Bachelor degree with a proven track record in the financial services and/or banks, preferably in banking, fintech, or regulated financial services.

Strong experience in Savings Account onboarding, CASA products, or customer acquisition platforms.

Experience with API-based platforms, microservices, and workflow orchestration.

Proven ability to manage complex stakeholders and regulatory dependencies.

Education / Preferred Qualifications

Any graduation

Core Competencies

Results driven - possesses an ability to find solutions to difficult problems quickly and effectively

Process orientation - ability to perform within existing systems and processes, while project managing for process improvement

Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others

Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals

Multi-tasking - Ability to manage multiple complex projects at various stages of development simultaneously

Technical Competencies

Proven experience mobile and net banking product management with added exposure to core banking platform.

Good grasp of the agile development environment.

Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies

Strong analytical acumen to translate data in to actionable trends and potential business ideas

Work Relationship

Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals

DBS India - Culture & Behaviors

Drive performance through Value Based Propositions

Build pride and passion to protect, maintain and enhance DBS’ image and reputation

Enhance knowledge base, build skill sets & develop competencies

Invest in team building & motivation through ideation & innovation

Execute at speed while maintaining error free operations

Develop a passion for performance and grow the talent pool

Maintain the highest standards of honesty and integrity

Location:

Mumbai

Job:

Digital.

Schedule:

Regular

Employee Status:

Full time