Sales Operations Analyst

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.

Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy

Analyze and review current customer licensing, products and usage and identify new revenue opportunities

Suggest creative pricing and payment solutions balancing customer need and pricing policies.

Review Quotes and Order Forms for accuracy and completeness.

Ensure all Orders are approved within pricing and discount policies.

Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)

Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

Support sales organization’s requirement for Customer licensing compliance

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

2-4 years of proven experience of Sales Operations in a software sales organization

Organized, with excellent attention to detail and the ability to work in a fast paced environment

Proficient in PPT, Word, and Excel

Experience with a CRM system

Has been in a role supporting Sales Reps and Sales Territories

Strong listening, analytic and organizational skills

Ability to prioritize to meet business needs

Effective communicator, both written and verbal

Team Player with positive attitude ready to work in a fast paced environment

Results Driven

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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