Email Support Executive
Skills
About the role
An Email Support Executive resolves customer inquiries, handles complaints, and provides troubleshooting primarily through written digital communication. They protect brand reputation by ensuring fast, empathetic, and professional responses while strictly adhering to internal Service Level Agreements (SLAs). [1, 2, 3, 4]Key Responsibilities
Inbox Management: Monitor and respond to high volumes of customer emails promptly, ensuring each inquiry receives accurate and comprehensive assistance. [1, 2, 3, 4]
Issue Resolution: Troubleshoot product or service issues, guide customers through step-by-step solutions, and process requests like refunds, cancellations, or account updates. [1, 2, 3, 4]
Escalations: Identify complex or Tier-2/Tier-3 technical issues and route them to the appropriate engineering, billing, or management departments. [1, 2, 3]
Documentation: Log all customer interactions and ticket statuses meticulously using Customer Relationship Management (CRM) or helpdesk software. [1, 2]
Process Improvement: Identify recurring customer complaints and suggest feedback-driven enhancements to internal teams to prevent future issues. [1]
Qualifications & Requirements
Education: High school diploma required; Bachelor's degree in business, communications, or a related field is often preferred.
Experience: 0 to 3+ years in a client-facing, customer service, or application support role.
Tech Skills: Proficiency in helpdesk and ticketing software like Zendesk, Freshdesk, or Salesforce.
Age criteria criteria18 to 29 years
Pay: ₹10,264.19 - ₹32,508.40 per month
Work Location: In person
Questions about this role
How do I apply to this Email Support Executive role at Foiwe Info Global Solutions?
Click "Apply with AI Applyd" above. We auto-fill the application from your resume and answer screening questions in seconds. No copy and paste, no juggling tabs.
What's the typical salary for Other in India?
Compensation for Other roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Other hub for India medians across recent openings.
How fast does AI Applyd auto-apply?
Most applications complete in under 90 seconds. You can track the status in your dashboard and watch the screenshot proof land the moment the application submits.
What ATS does Foiwe Info Global Solutions use?
AI Applyd supports Greenhouse, Lever, Ashby, Workday, iCIMS, SmartRecruiters, LinkedIn Easy Apply, and most other ATS platforms. If we can submit through the platform, we do.
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.