Supply Chain Operations Manager

Key Responsibilities

In charge of the 1 to 7 weeks planning/strategies so Senior Manager can focus on 8 weeks and onwards planning, contracts, projects etc.

Work with and manage the 3PL DC outbound & inbound team to meet daily requirements of all customers’ demands from receiving, put away, internal stock movement, picking, packing, shipping till the handover to 3PL as well as return handling.

Work closely with Planning team to understand forecasted volumes and priorities and work together with Customs declaration team to monitor vendor’s Customs declaration performance.

Work with 3PL to plan inbound & outbound people and equipment resources accordingly, to achieve on time in full delivery of all customer orders.

Collaborate with 3PL DC Ops manager to manage day-to-day orders, inbound and out bound capacity, overtime alignment, Monthly productivity targets in a timely manner so as to achieve both customer service levels and productivity/cost KPI.

Responsible for DC Inbound, Outbound, returns & Inventory management SOP; take initiatives for making continuous enhancement in process/system.

Plans, develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.

Maintain inventory integrity by working with Inventory Control team through the execution of effective cycle counting plan, and the strict adherence of established procedures with 3PL policies

Develops, coordinates, and maintains a system for identification, evaluation of 3PL productivity rates utilizing 3PL reports.

Communicate effectively with all peers; Both Internal & External Stakeholders ensure that short term targets are achieved, and necessary long-term improvements are shared and aligned.

Engage in and oversee an effective training process of all staff in the 3PL DC both at induction but also on going so as to achieve a high performance for both productivity and safety.

Ensuring timely submission of Flash report with high level of accuracy and other reports assigned.

Conduct annual full scope internal audit to ensure the consistency of 3PL processes are adhered and policies are in place.

Perform any other roles or duties assigned by the Senior Manager, Operations, which is deemed reasonable, practical and logical

Ensure the site has good controls in place to provide a healthy and safe place of work for all staff. This includes assignment responsibilities to a number of key DC staff, to work closely with the site EHS, that covers training and ongoing compliance.