Field Service Technician - Commercial Site Team

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA, but this role will be based at one of our customer sites in Reno, NV.

We are looking for a Field Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique, you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.

Responsibilities:

Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations.

Perform routine maintenance and inspections of the humanoid robot fleet

Proficient in troubleshooting mechanical, electrical and software-based issues

Work closely with engineering, build, validation and fabrication teams to resolve issues quickly

Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.

Maintain detailed and accurate records of all maintenance and repairs

Develop tools and document diagnostic procedures for process improvement

Ability to follow assembly documentation

Ability to work under short timelines when needed

Experience in customer-facing positions

Requirements:

3+ years experience working with complex systems

Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s

Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes

Familiarity with torque tools and mechanical assembly

Ability to read PCB and Harness schematics

Full system architecture diagnostic experience and organized diagnostic processes

Ability to remove and replace mechanical components up to 50lbs

Great attitude and excited to face challenges

Valid drivers license and clean driving record

Bonus Qualifications:

Catia or CAD based program experience

Fabrication experience

PCB Rework experience

DAQ system implementation experience

Small brushless motor experience

Harmonic drive, clutches, torque/force sensor knowledge

Robotics experience

Experience using Jira, Confluence, Slack

IPC 610, 620 or J-Std-001

The US base salary range for this full-time position is between $35 - $50/hr.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.