Strategic Account Coordinator

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You'll Play

You’ll support day-to-day operations for Mindbody’s Strategic Accounts team, helping keep client initiatives moving for our largest partners through dependable reporting, clean data, and timely follow-through.

Support client initiatives such as reporting, quality assurance checks, and audits to help Strategic Accounts deliver consistent outcomes

Partner with Strategic Account Managers (SAMs) to process location adds, cancellations, and transfers, ensuring requests are completed accurately and on time

Maintain accurate Salesforce records, including account hierarchies, contact details, account classifications, and custom fields

Monitor details and deadlines across multiple requests at once, keeping stakeholders informed on status and next steps

Spot operational inefficiencies and escalate issues with clear context, recommended next steps, and supporting data

Assist with ad-hoc projects and initiatives as assigned by Strategic Accounts leadership

The Experience You’ll Bring

1+ years of experience in account coordination, revenue operations, or a customer or partner-facing support role

Strong written and verbal communication skills in English

Strong organizational and problem-solving skills, with the ability to manage multiple priorities at once

High attention to detail and a consistent approach to data accuracy and follow-through

Analytical mindset and comfort working with reporting tools, with Salesforce, Claude Cowork, or Excel experience a plus

A proactive, self-directed working style that translates well to a fast-paced, remote-first environment

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.