Parts Advisor - Tysons Galleria

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

The Role

Effectively manage parts inventory by anticipating and addressing business needs to optimize operations

Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories

Order inventory and special-order parts for repairs

Receive parts orders and stock them efficiently in designated storage area or assigned bins

Effectively manages parts transfers from one Lucid Service location to another if applicable

Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor

Stay up to date on latest part revision changes and refresh local inventory accordingly

Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service

Organize and oversee parts warranty returns, both in the system and physically

Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering

Promote sales of accessories according to Lucid guidelines

Other duties as assigned

Qualifications

2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations

Proficiency in parts catalog search for specific repair needs

Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace

Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs

Excellent organizational skills and attention to detail

Excellent communication and customer service skills

Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Ability to lift 50 lbs.

Standing, walking, and bending for extended periods of time

Full-time, including weekends or extended hours during busy periods

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

AA/BS in either Automotive Technology or Business Management, or equivalent work experience

Knowledge of HV systems, LV systems, and EV powertrains

Start-up experience and related fast-paced environments

Previous OEM Parts training

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.