Senior Professional Services Engagement Manager - APJ

Job Description

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

Senior Professional Services Engagement Manager – APJ

We are looking for a Senior Professional Services Engagement Manager to join our Professional Services team in Pune or Bangalore, reporting to the Director, Professional Services – APJ. In this role, you will lead Infoblox Professional Services engagements across APJ region, partnering closely with customers to deliver projects on time, within scope, and on budget. This role offers the opportunity to work in a high-performing, fast-growing organization known for technical excellence and innovation. You are the ideal candidate if you are highly organized, customer-focused, and bring a strong interest in networking and security.

Be a Contributor - What You’ll Do

Lead and deliver multiple complex implementation projects from initiation through closure

Build and maintain strong, trusted relationships with customer stakeholders

Own end-to-end project delivery, including planning, budgeting, scope, and change management to ensure on-time and profitable outcomes

Actively manage project scope, schedules, risks, and issues to support smooth and predictable delivery

Serve as the primary customer point of contact, providing clear, timely, and accurate communications with a strong focus on customer satisfaction

Prepare and present regular project status reports for customers and Professional Services leadership

Maintain accurate project data through internal project management systems and tools, including tracking and managing project-related revenue

Evaluate delivery quality and efficiency, proactively capture lessons learned, and contribute to continuous improvement of project delivery processes and tools

Be Prepared - What You Bring

Bachelor’s degree in computer science/engineering, or equivalent

Minimum 10 years of experience leading complex, cross-functional projects using established project management methodologies, preferably within product-led or software service organizations

Proven customer and stakeholder management experience, with the ability to engage effectively across multiple organizational levels

Strong relationship-building skills, with the ability to understand customer business objectives and operate in a consultative advisory role

Experience managing multiple concurrent projects of varying size and complexity, working with cross-functional teams across multiple locations

Ability to prepare and present clear, comprehensive project communications, including status updates, risks, issues, dependencies, delays, and defects, to diverse stakeholder groups

Practical experience using AI tools to support engagement and project delivery, such as improving documentation quality, summarizing customer discussions, supporting proposal or statement‑of‑work inputs, shaping project narratives, translating materials for stakeholders, and analysing PoV or project telemetry to track progress and outcomes

Demonstrate capability to drive customers and internal teams through risks, challenges, and delivery issues with minimal escalation

Self-directed and accountable, able to manage priorities and execution independently

PMP certification required; Certified Scrum Master (CSM) certification is a plus

Experience in networking and security is a strong advantage

Ability to travel up to 20%

Be Successful - Your Path

First 90 Days: Build a strong foundation by onboarding to Infoblox Professional Services delivery practices, tools, and methodologies, and developing product knowledge through training and active engagements. Establish trusted working relationships with internal stakeholders and customers, support or lead assigned implementation projects, and demonstrate consistent, disciplined project execution.

Six Months: Work closely with Infoblox customers to lead solution implementation projects and ensure successful realization of value from Infoblox products. Maintain strong product knowledge through ongoing training, while delivering against key metrics including project profitability, time to value, and customer satisfaction.

One Year: Continue partnering closely with Infoblox customers to lead solution implementation projects and drive realization of value from Infoblox products. Maintain deep product knowledge while delivering against key metrics for project profitability, time to value, and customer satisfaction, and actively grow services pipeline and revenue within existing and past engagements.

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. Click here to learn more about life as a Bloxer.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

Comprehensive health coverage, generous PTO, and flexible work options.

Learning opportunities, career-mobility programs, and leadership workshops.

Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.

Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.

Charitable Giving Program supported by Company Match.

Ready to Be the Difference?

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