Services Program Manager, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a dynamic and detail-oriented Professional Services Operations Analyst to support our global Professional Services organization at NICE Actimize. This role is ideal for individuals who are strong in PMO operations, data analysis, and Excel-based reporting, with an emerging mindset toward leveraging AI in operational processes.

You will thrive in a fast-paced, cross-functional environment and enjoy connecting data across systems to create a single source of truth. This role plays a critical part in enabling operational efficiency and data-driven decision-making across global teams.

How will you make an impact?

Support operational processes across teams ensuring timely execution

Track deliverables and follow up until closure

Collaborate with PMO, Finance, HR, Procurement, and Delivery teams

Ensure data accuracy and compliance

Perform business analysis including forecasting and pipeline reporting

Build and maintain Excel dashboards for reporting and analytics

Support PMO, finance, and vendor management activities

Drive AI-based automation initiatives for operational efficiency

Prepare operational reports and executive summaries

Key Responsibilities

Execute and monitor operational workflows

Maintain dashboards and reports

Perform data consolidation across systems

Ensure process adherence and documentation quality

Support pipeline forecasting and reporting

Collaborate across global stakeholders

Identify automation opportunities

Required Skills & Experience

Strong expertise in Microsoft Excel (Advanced)

Experience in PMO or operations roles

Strong analytical and problem-solving skills

Experience in global, matrix environments

Strong communication and stakeholder management skills

Ability to manage multiple priorities

Professional Capabilities

Ability to connect data across systems and create unified insights

Strong collaboration and teamwork

Self-driven and ownership mindset

Quick learner with adaptability

Strong communication skills

Can-do’ attitude

Nice to Have

Exposure to AI or automation tools

Knowledge of data visualization tools

Experience in global environments

Financial services exposure

Qualifications

Bachelor’s Degree in Information Technology or related field

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10933

Reporting into: Group Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.