Solutions Engineer - English
About the role
Description
About the Role
As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.
Location -Berlin, Germany
What You’ll Be Doing
Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy
Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape NinjaOne’s future
Coach the sales teams on the NinjaOne products suite
Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners
Become an advocate for our brand and actively promote our product solutions to our partners
Other duties as needed
About You
You have experience in technical sales of IT products
Self-motivated and enjoy finding solutions for customers
A quick learner and adaptable to new technologies and processes
Professionally proficient in English
Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”)
Hungry to learn and love to figure out the why behind the why
A challenger to the status quo and bring in and exercise your own ideas
Champion in giving and receiving feedback
Curious, eager to learn and open to admitting mistakes #growthmindset
Solution-orientated and self-aware
Someone who strives to empower others
Big Plus: You have worked for an MSP or an internal IT helpdesk
Big Plus: You gathered previous experience with RMM and/or Backup software
Big Plus: Knowledge about APIs and Scripting
Huge Plus: Additional languages
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