Senior Quality Manager - France MNC

Senior Quality Manager – Roles & Responsibilities1. Quality Management System (QMS)

Establish, implement, maintain, and continuously improve the Quality Management System (QMS).

Ensure compliance with ISO 9001, customer requirements, and applicable regulatory standards.

Lead internal and external quality audits and ensure timely closure of audit findings.

2. Incoming, In-Process & Final Quality Control

Oversee Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Final Inspection activities.

Ensure effective inspection plans, quality standards, and testing procedures are followed.

Monitor product quality and ensure compliance with customer specifications.

3. Customer Quality Management

Handle customer complaints, warranty claims, and quality-related escalations.

Lead root cause analysis (RCA) and corrective/preventive actions (CAPA).

Coordinate customer audits and ensure successful audit outcomes.

Improve customer satisfaction through proactive quality initiatives.

4. Supplier Quality Management

Develop and monitor supplier quality performance.

Conduct supplier audits and vendor assessments.

Drive supplier quality improvement programs and corrective actions.

Ensure incoming materials meet specified quality requirements.

5. Process Improvement & Quality Assurance

Lead continuous improvement initiatives using Lean Manufacturing, Kaizen, 5S, Six Sigma, and Quality Tools.

Reduce defects, rework, rejection, and quality costs.

Establish quality KPIs and monitor performance trends.

6. Non-Conformance & CAPA Management

Investigate quality issues and non-conformities.

Implement corrective and preventive actions.

Monitor effectiveness of CAPA and ensure sustainable solutions.

7. Team Leadership & Development

Lead and mentor the Quality Team, including Quality Engineers, Inspectors, and Technicians.

Conduct training programs on quality standards, inspection techniques, and quality tools.

Develop succession planning and competency enhancement initiatives.

8. Quality Reporting & Management Review

Prepare and present quality performance reports to management.

Conduct Management Review Meetings (MRM).

Monitor KPIs such as PPM, COPQ, Rejection Rate, Customer Complaints, and Audit Scores.

9. Compliance & Risk Management

Ensure compliance with statutory, regulatory, customer, and company requirements.

Identify quality risks and implement mitigation plans.

Support EHS, compliance, and risk management initiatives.

10. New Product Development (NPD) & Project Quality

Participate in APQP, PPAP, FMEA, Control Plan, and Process Validation activities.

Ensure quality requirements are integrated during product development.

Support successful launch of new products and processes.

Key Performance Indicators (KPIs)

Customer Complaint Closure Rate

Customer PPM / Defect Rate

Internal Rejection & Rework %

Supplier PPM Performance

Audit Compliance Score

CAPA Closure Effectiveness

Cost of Poor Quality (COPQ)

On-Time Quality Inspection Performance

Quality Training Compliance

ISO/QMS Compliance Status

Preferred Experience

07–10 years in Quality Management within Manufacturing / Heavy Fabrication / Automotive / Engineering Industry.

Strong knowledge of ISO 9001, Welding Quality, Fabrication Processes, APQP, PPAP, FMEA, MSA, SPC, 8D, CAPA, and Lean Six Sigma.

Experience handling OEM customers, supplier quality, and quality audits.

Leadership experience managing multi-location quality teams.

Reporting To

Operational Head & Director International

Direct Reports

Quality Engineers

Incoming Quality Engineers

Supplier Quality Engineers

Quality Inspectors

Quality Technicians

Pay: ₹65,000.00 - ₹75,000.00 per month

Benefits:

Food provided

Health insurance

Leave encashment

Provident Fund

Work Location: In person