MDx Systems and Support Specialist (m/f/d)
Skills
About the role
Überblick:
About Bruker Corporation – Leader of the Post-Genomic Era
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com.
Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October 2018, Hain Lifescience has been part of the globally successful technology group Bruker, headquartered in the USA. In May 2025 EliTech Group joined Bruker MDx.
For our Service & Support team in Nehren we are looking for an "System and Service Specialist (m/w/d)" focusing on our molecular diagnostics instruments.
Aufgaben/Verantwortlichkeiten:
The position is designed to provide expert application support and training for instruments, software, and test kits, ensuring effective implementation and use of molecular diagnostic systems by customers.
Main tasks are:
Troubleshoot customer issues and perform root cause analysis as part of 2nd level support
Contribute to internal service tasks and repairs
Support the introduction of product changes together with Product Management
Participate in company-wide or cross-functional projects
Qualifikationen:
Bachelor’s or Master’s degree (or equivalent technical college qualification) in electrical engineering, or medical devices technician with experience in biotechnology and physical engineering.
Hands‑on experience with molecular diagnostic instruments in a laboratory setting would be a significant advantage.
Experience with CRM Service tools for reporting and task management
Good knowledge of LIS (Laboratory Information Systems) and Lab IT infrastructure to ensure seamless instrument integration and remote connection
Strong communication and presentation skills including good teamwork and organizational skills
Professional and confident demeanour when interacting with customers
Problem‑solving skills and a proactive approach
Previous experience in a customer-facing role
Strong technical aptitude and interest in IT-related topics.
minimum B2 level in written and spoken German and English
Willingness to travel up to 50%
Valid Class B driving licence
Some hybrid working is possible as agreed with manager
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