rNPI Engineer ON

Customer Engineering (CE) within the Service & Delivery (S&D) organization covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases. It contains optimization and / or managing of the optimization of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

Most work carried out according to procedures, requires supervision and coaching from First Line Manager or peers. Gathers relevant information to support problem solving and decision-making.

Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others.

Rapidly learns new tasks and understand new information relevant to the job

Performing efficient and “right first time” integration of Nokia Optic Products and Solutions into customer networks

Performing product presentations/PoC tests/demos to customers

Providing customers with a variety of support services, including but not limited to providing remote and on-site

Making escalation to support groups when needed

Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer

Creating technical documents and training materials.

Providing problem resolution assistance and training to other technical support personnel as required.

Supporting network consultants during development of the solution and customer

Supports project managers with delivery of new projects.

Bachelor’s or Master’s degree in Telecommunications, Information Technology, Engineering, or a related field

Solid knowledge of telecommunication technologies and relevant industry standards

1–2 years of directly related professional experience, or equivalent combination of experience and graduate-level education

Strong knowledge of Nokia Optical Network (Optics) product family is highly desirable

Foundational understanding of IP networking principles and architectures

Excellent communication skills with the ability to clearly explain technical concepts, practices, and policies to both internal and external stakeholders

Strong analytical and problem-solving skills with a creative and solution-oriented mindset

Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously

Ability to perform effectively under pressure and meet tight deadlines

Collaborative team player with strong negotiation skills and the ability to work independently when required

Demonstrated ability to effectively engage customers on technical topics and provide domain-level expertise

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .