Sr. UX Content Designer

The Sr. UX Content Designer will report to the Sr. Manager, Digital Design Health & Benefits in the Health & Benefits Product Design organization. This role is responsible for improving how users understand and interact with complex workflows through effective research, content and collaboration. This role will play a key role in shaping clear, user-centered experiences across digital products.

In addition to content design, this role will support and help drive user research efforts to better understand user needs, validate product decisions, and identify opportunities for improvement. This individual will work closely with Product Designers, Product Managers, and Engineers to ensure experiences are intuitive, accessible, and aligned with user expectations.

Duties & Responsibilities:

User Research & Insights

Support and help lead user research activities, including usability testing, interviews, and surveys

Develop test plans, scripts, and research materials

Synthesize findings into clear, actionable insights that inform product and design decisions

Partner with Product and Design to integrate research into the product development lifecycle

Accessibility & Inclusive Design

Advocate for and apply accessibility best practices across product experiences

Ensure content and UX patterns meet accessibility standards and support inclusive user needs

Partner with Design and Engineering to proactively identify and address accessibility gaps

Help embed accessibility into design and content processes from the start

Content Design & UX Writing

Create clear, concise, and user-centered content across digital experiences (web, mobile, responsive)

Write for key user journeys such as onboarding, account setup, decision-making flows, error states, and contextual help

Apply and evolve voice, tone, and accessibility standards

Ensure content supports user comprehension, confidence, and task completion

Discovery & Collaboration

Contribute to discovery efforts through workshops, journey mapping, and applying user-centered design practices

Collaborate cross-functionally with Product, Design, Engineering, and stakeholders

Advocate for user needs and clarity throughout the product lifecycle

Design Contribution

Contribute to scalable content patterns within the design system

Help define and document standards for clarity, usability, and accessibility across components and user flows

Assist in expanding the content system by establishing best practices for UI text, error states, and other reusable patterns

Support consistency and alignment across products and teams

Requirements:

Education & Experience:

Minimum required:

4-7 years of experience in UX research, UX writing, content design, UX Design, or related roles required

Bachelor’s degree in Communications, Human-Centered Design, Psychology, Cognitive Science, Journalism, or equivalent combination of education, experience and training required

Experience supporting or conducting user research and applying insights to product decisions

Experience writing content for digital products across web and/or mobile platforms

Skills & Abilities:

Strong ability to translate complex concepts into clear, user-friendly language

Experience with usability testing and research synthesis

Understanding of accessibility standards and inclusive design principles

Familiarity with research and analytics tools (e.g., FullStory, survey tools, usability platforms)

Strong collaboration and communication skills.

Proven ability to present clearly and confidently to diverse audiences across all levels of the organization

Ability to manage multiple priorities in a fast-paced environment

Req Benefits:

The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.

Compensation: $76,000-$91,000 per year

Additional Details :

Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey.

Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes.

Join us on our journey as we work together to take on the complex and the everyday-turning collective effort into life‑changing impact that enriches lives and helps build a better future. Learn more at inspirafinancial.com.

We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.

Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions.

Don't meet every single requirement? That's okay. At Inspira Financial, we know growth comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who lead with heart, cultivate trust, and collaborate to win together. If you're energized by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, Inspira Financial could be the right next step in your journey. We look forward to receiving your application.

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.