Chief Operating Officer (COO)

Job Summary:

The Chief Operating Officer will serve as a key strategic partner to the CEO, responsible for translating vision into execution across all areas of the business. This is a highly cross-functional leadership role that spans operations, product and technology delivery, sales and marketing, revenue growth, and people, designed for a seasoned operator who can think both strategically and roll up their sleeves to get things done.

The ideal candidate brings a rare combination of deep knowledge of the insurance industry and the operational discipline of a high-performing SaaS company. They are energized by building systems, developing talent, and driving results in an environment where the stakes are high and the opportunities are significant.

Job Description:

Strategic Leadership & Execution

Partner closely with the CEO to develop and execute Insuresoft’s growth strategy and operational roadmap

Translate company goals into clear priorities, plans, and measurable outcomes across all departments

Lead cross-functional planning cycles including annual operating plans, budgeting, and quarterly business reviews

Identify and act on opportunities to improve efficiency, scalability, and competitive positioning

Operations & Scaling

Own the design and continuous improvement of operational processes, workflows, and infrastructure that support sustainable growth

Establish and monitor key performance indicators (KPIs) across the business, using data to drive decisions

Ensure consistent, high-quality delivery of products and services to clients at scale

Lead vendor relationships, contract negotiations, and operational partnerships

Client Experience & Relationships

Own the end-to-end client experience, ensuring consistency, quality, and accountability across all client touchpoints

Build and maintain strong executive relationships with key clients, acting as a strategic partner and escalation point when needed

Drive a culture of client-centricity across the organization, aligning teams around client outcomes and long-term value

Implement systems to gather client feedback and translate insights into product, service, and operational improvements

Partner with Sales and Delivery teams to support retention, expansion, and overall client success

Product & Technology Oversight

Collaborate with product and engineering leadership to align the technology roadmap with business priorities and client needs

Champion a culture of innovation, quality, and continuous improvement in product delivery

Maintain accountability for product delivery timelines, technical quality, and client satisfaction

Stay current on AI, automation, and emerging technologies relevant to the insurance software space

Sales & Revenue Growth

Partner with sales and marketing leadership to support pipeline development, client retention, and revenue growth initiatives

Support the expansion of existing client relationships and the onboarding of new enterprise accounts

Develop and refine go-to-market strategies in alignment with insurance industry trends and buyer needs

Represent Insuresoft at industry events, conferences, and client-facing engagements as appropriate

People & Culture

Build, mentor, and retain a high-performing leadership team and broader organizational culture aligned with Insuresoft’s values

Champion employee development, engagement, and well-being across the organization

Foster an inclusive, collaborative, and accountable workplace culture

Partner with HR on talent acquisition, succession planning, and organizational design as the company scales

Qualifications

Required

10+ years of progressive leadership experience, with at least 3–5 years in a senior operational or executive role

Demonstrated experience in the insurance industry, deep understanding of insurance workflows, carrier/agency relationships, and market dynamics

Experience with insurtech platforms, policy administration systems, or insurance data/analytics solutions

Strong financial acumen, including experience owning P&L, budgets, and operating plans

Exceptional leadership presence with the ability to inspire, align, and hold teams accountable

Track record of building and scaling cross-functional teams in a fast-paced, growth-oriented environment

Preferred

Background working with mid-market or enterprise insurance carriers and MGAs

MBA or advanced degree in business, technology, or a related field

Experience leading organizations through periods of significant growth or transformation

What We Offer

A seat at the table in a growing, mission-driven software company with real impact on the insurance industry

Competitive executive compensation package including salary, performance incentives, and equity participation

Comprehensive benefits including health, dental, vision, and retirement

A collaborative leadership team and culture that values transparency, ownership, client relationship and innovation

The opportunity to help shape the future of Insuresoft, its people, its products, and its place in the market

Worker Type:

Regular

Number of Openings Available:

0