Product Operations Manager

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are looking for a Product Operations Manager based in Europe to own end-to-end product lifecycle management for Joybuy's European markets, including the UK, France, Germany, and the Netherlands etc. You will partner with product development teams to translate business requirements and user insights into actionable product roadmaps, ensuring timely execution. By establishing data-driven metrics to monitor performance, optimising features, and leveraging both internal and external resources to design marketing strategies, you will drive user acquisition and product-market reach, ultimately achieving business goals through superior user experience and market competitiveness.

Key Responsibilities

Own end-to-end product lifecycle by aligning business strategies, user needs, and market trends. Partner with product development teams to translate business requirements and user insights into actionable product roadmaps, ensuring timely execution.

Dive into business scenarios to collect and analyse user needs and pain points. Collaborate with product and R&D teams to develop optimisation or iteration plans. Document requirements, clarify product functions and goals, and ensure solutions meet business needs and user expectations.

Establish data-driven metrics to monitor product performance, conduct analysis, and drive continuous feature optimisation to enhance service delivery.

Leverage both internal and external resources to design and execute marketing and go-to-market strategies that drive user acquisition and product-market reach across European markets.

Drive product localisation strategy, from translation quality and cultural adaptation to region-specific feature prioritisation and compliance requirements.

Work closely with product management, engineering, design, marketing, merchant operations, and customer service teams across London and Beijing to ensure alignment and execution excellence.

Work onsite in London, Dusseldorf, or Rotterdam.

Minimum Qualifications

Bachelor's degree or equivalent practical experience.

3+ years of experience in product operations, program management, or product management in e-commerce, marketplace, or consumer internet.

Proven experience working in or with European markets, with a strong understanding of local consumer behaviour and market dynamics.

Data-savvy, comfortable with SQL, Excel, data visualisation tools, and making data-backed recommendations.

Excellent project management skills with the ability to manage multiple priorities in a fast-paced, cross-cultural environment.

Fluent in English (native or professional proficiency). Chinese language ability is a strong plus for cross-team collaboration with Beijing HQ.

Preferred Qualifications

Experience working in cross-border e-commerce or global marketplace platforms.

Familiarity with product management frameworks (user stories, PRDs, A/B testing, release management).

Experience working in a matrix organisation with distributed teams across time zones.

Multilingual (French, German, Dutch, or other European language) is a plus.

Experience with localisation tools (e.g. Lokalise, Crowdin) and content management systems.

Ready to apply?