Software Engineer, AI

About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role:

Are you seeking a dynamic environment where you get to dive deep into a range of projects bootstrapping AI development?

We’re seeking a passionate and curious Software Engineer, AI to join our growing emerging technology team. This position combines a passion for Endpoint, Security and Systems management technologies with hands on experience and knowledge of AI.

This role is ideal for someone who loves to build tools and add-on solutions to Windows and commercial management systems. This role is hands-on and requires incubating ideas, building prototypes and working across engineering teams to integrate into production products. You will use your AI technology experience to create compelling and efficient customer scenarios. You should be comfortable dealing with ambiguity, making hypotheses and testing these with customers. A big factor for success will be collaboration. You will be able to build rapport with customers and extract clear business requirements. Within the team you will be an AI evangelist, engaging with engineering teams to promote ideas, generate energy and refine concepts to achieve realization in product.

A further aspect of this role is the enterprise systems management community. You will be familiar and have engaged in these forums. Comfortable presenting webinars and sessions, and contributing content in the form of blogs.

A differentiating factor to this role is foundational experience in AI and a keen interest in agentic frameworks, autonomous systems, and intelligent workflows. Keeping up with the latest trends in AI and being able to educate and equip developers on AI solutions. You will push the boundaries for what Patch My PC can achieve with AI, focusing on value and productivity for our customers.

Responsibilities:

Design and develop generative AI solutions across a rapidly expanding product portfolio

Develop and deploy AI agents for internal tools and customer-facing applications

Collaborate with cross-functional teams to integrate AI tech into existing systems

Educate, inform and support product developers for AI integration and maintenance

Identify optimum data processing and structure for accurate AI analysis

Translate requirements into clear engineering deliverables, track progress, and communicate status through stand-ups and stakeholder updates

Conduct testing, debugging, and performance optimization of AI agent workflows

Stay up-to-date with the latest research and trends in commercial AI systems

Required Skills:

Bachelor’s degree in Computer Science, Artificial Intelligence, or related field (or equivalent experience)

5+ years of professional software development with C# and the .NET ecosystem

Familiarity with an AI agent framework (e.g., LangChain, CrewAI, AutoGPT, MetaGPT)

Good understanding of Large LLMs (e.g., GPT, Claude, Mistral) and prompt engineering

Experience with AI libraries (e.g., Transformers, OpenAI API, Hugging Face)

Experience with GenAI data pre-processing and embedding

Experience with REST APIs and at least one cloud platform (Azure, AWS, GCP)

Experience with MongoDB or similar NoSQL databases

Proficiency with Git workflows, branching strategies, and code review

Strong problem-solving skills and eagerness to learn in a fast-paced environment

Nice to Have:

Knowledge of agent memory, planning, and tool-use strategies

Azure AI foundry

Familiarity with containerization (Docker) and CI/CD pipelines

Contributions to open-source AI projects or personal agent-based experiments

Compensation & Benefits:

Competitive Base Salary: $125,000 - $145,000 based on experience and location.

Benefits:

401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.

Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.

Other Benefits:

FSA/HSA.

Fertility benefits.

Parental leave.

Paid-time off (PTO).

Volunteer leave.

Charitable donation matching.

Tuition reimbursement.

Gym membership reimbursement.

Internet stipend.

Pet insurance.

Learn more about our benefits here: https://patchmypc.com/careers#we-care.

What to Expect in the Interview Process

Our interview process is designed to help us understand how you think, build software, and collaborate with others. It also gives you an opportunity to learn more about our team, the problems we are solving and what it is like to work at Patch My PC.

Throughout the process we look not only at technical skills but also how candidates align with our core values. These values guide how we work together, support our customers and continue to grow as a team.

Step 1: Technical Assessment

Candidates begin with an online coding assessment focused on problem solving and core programming concepts. This helps us understand your approach to writing clean, efficient code and working through technical challenges.

Step 2: Initial Screen

A 20-30 minute conversation with our Talent team to learn more about your background, experience and career goals. We will also share more about Patch My PC, our culture and how our values guide the way we work.

Step 3: Hiring Manager Interview

A conversation with the hiring manager to discuss your technical experience, previous projects and how you approach building and supporting production systems. This discussion also provides an opportunity to learn more about the team, current priorities and expectations for the role.

Step 4: Technical Interview

A live technical interview with members of our engineering team. This session focuses on software engineering fundamentals such as coding, system design, debugging and how you approach real world engineering problems. You may be asked to walk through your thinking while solving a problem collaboratively.

Step 5: Team and Leadership Conversations

The next stage includes conversations with engineering leaders and cross functional team members. In addition to discussing technical experience we focus on collaboration, communication and how you contribute to a team environment grounded in humility, ownership, empathy, and delivering excellence.

Step 6: Final Conversation with Our CEO

As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and the impact our team is working to create.

Additional Information

Most interviews are conducted virtually. In some cases we may invite candidates to participate in an in person conversation or onsite visit, depending on the role, location, and stage of the process.

Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally.

Work Authorization:

To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:

AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.