Customer Success Manager

Customer Success Manager

Location: Massillon, Ohio

Schedule: Monday-Friday and Tuesday-Saturday

Mast Trucking is hiring a strategic account manager to serve and grow key accounts. This role is about becoming a trusted partner: solving problems quickly, communicating proactively, and finding ways to create value that keeps freight moving and relationships strong. You'll work closely with operations to deliver exceptional service while identifying opportunities to grow business and strengthen long-term partnerships.

If you’re someone who thrives in a high-energy environment, loves building relationships, and knows how to make smart business decisions under pressure, this could be the perfect role for you.

What You’ll Do

Build and maintain strong relationships with existing customers

Own the day-to-day relationship and performance of assigned accounts ensuring communication is clear, direct, and proactive

Solve problems quickly and fairly when challenges arise (because in trucking, they always do)

Partner closely with load planners and driver managers to keep freight moving smoothly

Identify opportunities to services, increase freight volume and add value

Make strategic decisions that balance customer needs with company profitability

Collaborate with the team to streamline processes and improve the customer experience

Manage yourself independently, taking ownership of results without needing hand-holding

Who You Are

✔ Strong Communicator – You keep things clear, honest, and direct

✔ Problem Solver – When issues pop up, you dig in, figure it out, and get it resolved

✔ Relationship Builder – You know how to earn trust and keep it

✔ Business-Savvy – Able to balance customer needs, operational realities, and company profitability

✔ Critical Thinker – You can see the big picture, not just today’s fire

✔ Self-Starter – You manage yourself, push projects forward, and don’t wait to be told

✔ Teachable & Curious – You seek out feedback, new ways to learn, and better ways to do things

Who This Job Isn’t For

❌ You want a laid-back, routine job with little pressure

❌ You avoid tough conversations or sugarcoat problems instead of addressing them

❌ You struggle to work independently or need constant direction

❌ You resist feedback or aren’t interested in growth

What Success Looks Like

In 6–12 months, you:

Are trusted by customers as their go-to partner and problem solver

Consistently communicate issues proactively, fairly, and with solutions

Have grown key accounts by identifying opportunities to add value

Hold yourself and others accountable to do great work, focusing on on-time delivery

Demonstrate curiosity, initiative, and continuous improvement in how you serve customers

Qualifications

Bachelor’s degree preferred (Business, Supply Chain, or related field)

1–5 years of experience in transportation, logistics, or account management preferred

Strong communication, problem-solving, and relationship-building skills

Proven ability to make sound, strategic business decisions

Ability to thrive in a high-pressure, fast-changing environment

Why Mast Trucking?

We’re a growing company hauling refrigerated freight across the eastern U.S.

You’ll work directly with decision-makers and have growth potential for the right person.

You’ll gain real responsibility quickly—this isn’t a role where you’ll get lost in the background.