Customer Service Representative

Overview:

Customer Service Representative (CSR)

Bloomington, MN | Full-Time | Entry-Level | Growth Opportunity

About Us

At Hero, we’re more than a service provider—we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.

About the Role

As a Customer Service Representative, you’ll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You’ll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.

This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.

What You’ll Do

Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity

Schedule, reschedule, and confirm service appointments with accuracy and efficiency

Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board

Work closely with the dispatch team to ensure schedules are optimized and running smoothly

Resolve customer concerns using established processes, focusing on first-call resolution whenever possible

Accurately enter and update customer information in company systems

Manage a steady volume of tasks while staying organized, focused, and on schedule

Stay informed on current promotions, services, and processes to effectively support customers

Perform additional duties as assigned

What We’re Looking For

Strong communication skills and a customer-first mindset

High attention to detail and strong organizational skills

Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)

Ability to multitask, problem-solve, and work with a sense of urgency

Self-motivated and able to work independently while staying on task

Reliable, punctual, and prepared to start work on time

Sales or call center experience is a plus

What Success Looks Like

Accurate and efficient scheduling that supports a full and optimized technician schedule

Consistent, high-quality customer interactions across all channels

Strong productivity and ability to manage multiple tasks effectively

Successful resolution of customer concerns with minimal escalation

Dependable execution of daily responsibilities

Compensation & Benefits

Full-time, 40 hours per week

Hourly pay (based on experience)

Weekly and monthly performance-based incentives

Pay increases tied to performance levels—not tenure

Overtime opportunities may be available or required based on business needs

Full benefits package, including:

Medical, dental, and vision insurance

401(k)

Employee discounts

Growth Opportunities

This role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.

Why Join Hero?

Build valuable, transferable skills in customer service and operations

Work in a supportive, team-oriented environment

Gain exposure to growing service and technology-driven operations

Be part of a company that values performance, development, and internal growth

Posted Min Pay Rate: USD $22.00/Hr. Posted Max Pay Rate: USD $24.00/Hr.