Entry Level Account Manager (Inside Sales Representative)
Skills
About the role
The Account Manager (Inside Sales Representative) is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers.
The ISR works closely with the Territory and Integrated Planning Desk Managers to ensure that the customer’s needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust strives for 100% customer satisfaction.
Responsibilities
Performs order entry, order tracking, status review, and gathering market intelligence.
Responsible for customer communication (phone, e-mail, fax).
Manages releases to shipping, process short pays.
Provides daily communication and status updates with Territory Manager.
Enters material information and manages price accuracy.
Serves as the initial contact on customer claims, and quotes.
Coordinates with the integrated planning department for proper material flow and inventory levels.
Provides account coverage for out of office team members.
Other duties as assigned.
Desired Experience
Building customer relationships & customer service focused
Proficient computer skills in Microsoft Office & Excel
Excellent organizational and prioritization skills
High level of integrity and trust
Excellent problem-solving skills
Basic steel processing and product knowledge
12-week on-the-job training in the inside sales department
Plant training
Questions about this role
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