Patient Care Representative

Job Summary:

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile updates, and obtain inventory from the patient to properly refill the orders. He/She will assist the pharmacist in obtaining laboratory values for review.

Roles and Responsibilities:

Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in team huddles each morning to prioritize and coordinate the processing, compounding, and delivery of supplies/orders.

Communicates with patients to review inventory to properly refill existing orders. Anticipates patient care or supply needs to ensure appropriate inventory is maintained for patients. Reports identified non-compliance, processes orders, prints labels, and packing lists in a timely manner.

Ensure timely and appropriate documentation in progress notes.

Communicates effectively with patients/caregivers and clinicians involved in care of patient. Discusses patient progress, documents in progress notes, and forwards all concerns and clinical questions to team pharmacist.

Communicates effectively with the Warehouse Coordinator to ensure patient needs are met for adequate supplies and timely deliveries.

Updates patient medication profile in EMR and presents to team pharmacist for review.

Follow-up with physician's office as appropriate within the scope of practice.

Notifies Reimbursement team of patient hospitalizations, changes in prescription, and changes in patient status.

Assist pharmacists in obtaining laboratory values and forward to ordering physician. Enters lab values in EMR as appropriate.

Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of equipment and medical waste.

Performs all other duties assigned by his/her respective Supervisor/Manager.

Complete understanding of confidentiality with respect to Company proprietary information as well as information concerning patient/client care; complying with all federal and state laws as apply to confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information.

Qualifications and Experience

Required:

Completion of a Pharmacy Technician training program/certification as applicable based on State regulations.

Meet the pharmacy technician requirements of the respective state

Current, active and in good standing technician license/registration in the state of employment.

Strong computer skills (Microsoft Word, Excel, PowerPoint)

Exceptional communication- verbal and written

Strong interpersonal skills

Strong organizational and process skills

Ability to work well under pressure ,meet timelines, and completes assigned projects

Strong critical thinking and problem solving skills

Proven performance, history in related field

Exceptional attention to detail and demonstrated results

Exceptional track record of customer satisfaction

Preferred:

Have a minimum of 6 months pharmacy technician or related experience; have a good working knowledge of pharmacy procedures.

Working knowledge of Home Infusion, Specialty Infusion and Durable Medical Equipment (DME)

2+ years of computer data entry experience or related field