Admission Counsellor
Skills
About the role
Main Roles of an Education Counselling – Customer Support Executive 1. Student Counselling & Guidance
Understand students’ educational background, interests, and career goals.
Provide information about available courses, certifications, and training programs.
Suggest the right course based on student needs and eligibility.
Help students understand career scope and job opportunities.
2. Customer Support & Communication
Handle incoming calls, walk-ins, WhatsApp, and email inquiries.
Respond politely and professionally to student/parent questions.
Resolve doubts regarding courses, fees, duration, schedules, and placements.
Maintain strong follow-up until the admission is completed.
3. Admission Coordination
Explain admission procedures clearly.
Assist students in filling application forms and documentation.
Coordinate with faculty or admin for batch scheduling.
Ensure smooth onboarding of new students.
4. Sales & Target Achievement
Convert inquiries into admissions (lead conversion).
Maintain records of daily inquiries and admissions.
Work with the management to achieve monthly admission targets.
Participate in marketing activities (seminars, outreach, campaigns).
5. Relationship Management
Build trust with students and parents.
Provide after-admission support and collect feedback.
Maintain long-term relationships for referrals.
6. Administrative Support
Manage student data and update CRM/excel sheets.
Prepare daily reports and share with the management.
Coordinate with trainers for class updates or issues.
7. Behaviour & Professionalism
Maintain a positive attitude and good communication skills.
Be patient, friendly, and problem-solving oriented.
Represent the institute professionally at all times.
Job Type: Full-time
Pay: ₹13,000.00 - ₹18,000.00 per month
Work Location: In person
Questions about this role
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