Specialty Pharmacy Tech, UofL Hospital, 7:30-6p

Address

550 South Jackson St. Louisville, KY 40202

Shift

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description

The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions

CLINICAL

Assists pharmacist in providing pharmaceutical care to include (but not limited to):

Conduct medication adherence and refill calls to patients

Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives

Screen phone calls/orders and alert the pharmacist to patient-specific needs

Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocol

Routinely records medication histories on all patients for completeness and accuracy

Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system

Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention

DISPENSING

Receives and accurately reads, interprets and enters medication orders in system

Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information

Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support

Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures

Performs duties in documented accordance with requirements of all regulatory and governing bodies

Performs insurance billing and administrative support functions

Assists in procurement, receipt and proper storage of drugs and general supplies

Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory

OPERATIONAL

Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations

Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements

Support and participate in policy & procedure development as related to operational and clinical processes

Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement

Other duties as assigned by management

EDUCATIONAL

Provide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programs

Support and help develop objectives to facilitate student and resident training

FINANCIAL

Ensure cost effective treatment in specialty practice area

Seek financial remuneration and third-party reimbursement for pharmacy services

Communicate financial responsibilities with patients effectively and collects payments prior to delivery

Know and follow all regulations and guidelines pertinent to dispensing medications and supplies to Medicare patients

Additional Responsibilities

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

Adheres to and exhibits our core values:

Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

Maintains confidentiality and protects sensitive data at all times.

Adheres to organizational and department specific safety standards and guidelines.

Works collaboratively and supports efforts of team members.

Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge Or Abilities Critical To This Role

Knowledge of the standards, techniques and tools relating to pharmaceutical patient care

Ensure that prescription order management is organized, prioritized and systematic for insurance investigation, order processing, as well as in the coordination of shipping to the customer

Ensure that all prescription orders are processed in a timely manner according to the need by/start date indicated on the order form.

Works as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate prescription order processing of specialty pharmacy medications

Ensure that all customer service related issues are handled promptly, effectively and in a satisfactory manner

Knowledge of mathematical functions, including addition, subtraction, multiplication, basic algebra and calculations

Knowledge of and/or willingness to learn of the sources and availability of medications, bio-technology products, pharmaceutical supplies and equipment and related items specific to specialty pharmacy

Ensure that no prescriptions are left behind or left unfinished at the end of each day by personally reviewing all pending orders yet to ship.

Able to problem-solve with decisiveness and urgency through completion and asking for assistance when needed

Collaborate with the medication access coordinators and sales partners in the field letting them know of any patient or practice issues/concerns as well as new prescription from new prescribers.

Must be detail oriented and have the ability to multitask and complete assignments in a timely manner

Willingness to learn and become a specialty pharmacy subject matter expert

Customer Service

Strong phone skills

Demonstrate superior level of customer service

Relate well and communicate effectively with other employees and patients

Computer Skills

Ability to use office equipment and automated systems/applications/ software at an acceptable level

Microsoft Office: Outlook, Word and Excel

Cerner, Therigy, EPIC, other application as required

ScriptPro, preferred

Additional Job Description

Education / Accreditation / Licensure:

High school/GED

Registered as pharmacy technician with the State Board of Pharmacy Examiners

PTCB certification preferred

Strong positive references

Experience

2 years or more of work experience in pharmacy, Specialty Pharmacy preferred

Minimum 2 years of customer service experience, required