Engineer I – Platform Engineering Analyst

Overview:

Connecting clients to markets – and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

As a Platform Engineering Analyst, you will act as Level 2 support within our Platform Engineering organization - bridging the gap between the Service Desk (Level 1), internal users, and Platform Engineers (Level 3).

This role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem‑solving ability, communication skills and a strong learning mindset over years of experience.

Responsibilities:

In this role, you will:

Serve as Level 2 support for StoneX platforms such as ServiceNow; Datadog; Confluence and Jira

Triage, investigate, and troubleshoot issues escalated from StoneX Service Desk

Escalate complex problems to Platform Engineers, when necessary, with defined context and strong documentation

Clearly communicate issues, progress, and resolutions to users and technical teams

Test applications following major releases using existing test cases

Look for opportunities to improve processes, including reducing manual tasks, supporting automation and thinking shift-left

Document solutions, learnings, and common issues to improve future support

Leverage AI to quickly adapt to changing conditions, improve reliability, and enhance internal ETSS service experience

Use AI to streamline workflows, reduce manual effort, and optimize cost‑effective service delivery

Build and use AI solutions to support outcomes while ensuring full accountability, accuracy, and compliance with StoneX security and regulatory standards

Work closely with global teams across the United States, Poland and India, using English as the medium of communication

Tools & Technologies

Primary focus:

Administrate and support various platforms:

Work Management i.e. Jira, Confluence

IT Service Management i.e. ServiceNow

Observability i.e. Datadog

You do not need prior experience with all tools as listed above. We value your:

Ability to work in a corporate environment and remain professional in office & remote

Capabilities to:

Administer and support other tools

Communicate well with colleagues, stakeholders, etc.

Troubleshoot effectively and document consistently

Courage to advocate improvements

Qualifications:

This role is a strong fit if you:

Have 0–2 years of experience, including internships, co‑ops, or entry‑level roles

Have at least 1 year of hands‑on experience supporting applications, systems, or internal users

Are fluent in English and comfortable communicating with global teams

Enjoy troubleshooting, problem‑solving, and figuring out how systems work

Ask questions, collaborate well with others, and share ideas

Are looking to grow into a longer‑term career in Platform Engineering or technical support

What will make you stand out:

Experience querying data from various systems i.e. JQL

Previous Agile experience in a corporate environment

Some experience with Groovy if you have ScriptRunner expertise; and/or JavaScript for ServiceNow troubleshooting/development

Prior Git experience such as GitHub code reviews

All application materials should be submitted in English

Additional Information: Work Arrangement

In‑office: 4 days per week

Schedule

Initially 12 - 8 PM IST to align with EMEA engineers, train with mentors there and catch up with Americas colleagues

Then normal India business hours