IT Co-Ordinator

Glen Dimplex is a privately owned, international group headquartered in Ireland which operates across four main product areas: Heating & Ventilation, Consumer Appliances, Flame and Precision Cooling. Glen Dimplex is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation.

Our purpose is to be a leader in the transition to a more sustainable world. This is underpinned by our ‘Empower Now’ Sustainability strategy. On our sustainability journey, we will listen to our stakeholders, learn about new processes and technologies, partner with experts that will challenge us, empower our staff to go further, and set long-term goals that are embedded into our business plans.

Details of brands and our can be found on our website.

ROLE OVERVIEW - IT COORDINATOR

Glen Dimplex is seeking a highly organised and proactive IT Co-ordinator to join our technology team. Reporting directly to the CTO, this role serves as a crucial operational support function within the IT department, ensuring smooth day-to-day operations and enabling the CTO and wider IT leadership team to focus on strategic initiatives.

The ideal candidate will be an exceptional communicator with strong organisational skills, have the ability to manage multiple priorities in a fast-paced environment, with a keen interest in leveraging Office365 and modern Microsoft technologies including Power BI, Copilot, and Viva Engage to drive efficiency and innovation.

KEY RESPONSIBILITIES

Adoption Platform

IT Digital content platform for end-user training and adoption

Take ownership of the platform and become the subject-matter expert, creating content and enabling others in IT to do the same

Support Community of Practice owners in developing and updating content

Organise the structure and approach for how we share and develop content

Own the product roadmap, working with the supplier to ensure required features are incorporated

Supplier & Contract Management

Set up new IT suppliers, including onboarding, account setup, and establishing working relationships

Organise and manage IT supplier contracts, ensuring compliance with company policies and renewal timelines

Maintain comprehensive records of all vendor agreements, SLAs, and contract terms

Raise and process purchase orders for IT equipment, software licenses, and services

Liaise with suppliers to resolve issues, negotiate terms, and ensure service delivery meets expectations

Track IT expenditure and maintain budget documentation

Meeting & Workshop Facilitation

Organize and facilitate IT leadership meetings and workshops

Coordinate logistics including room bookings, technology setup, catering, and materials

Prepare meeting agendas, distribute materials in advance, and capture accurate minutes

Track action items and follow up on deliverables to ensure accountability

Schedule and coordinate cross-functional meetings with other departments

Business Communications & Stakeholder Management

Communicate IT updates, system changes, and planned maintenance to business customers across the organization

Develop clear, user-friendly communications that translate technical information for non-technical audiences

Manage communication channels, including email, Viva Engage, Teams, and collaboration platforms, to ensure timely information dissemination

Presentation & Documentation

Create professional presentations for internal stakeholders, executive leadership, and external audiences (PowerPoint, Copilot, and draw.io)

Develop clear and compelling visual materials that communicate technical concepts effectively

Maintain and update IT documentation, policies, and procedural guidelines

Produce reports and dashboards on IT metrics, project status, and departmental performance

Executive & Administrative Support

Provide dedicated support to the CTO, including diary management, meeting scheduling, and priority management

Coordinate internal and external appointments, ensuring optimal use of the CTO’s time

Prepare briefing materials and meeting agendas

Handle correspondence and communications on behalf of the CTO when appropriate

Technology & Innovation

Develop and maintain Power BI dashboards to provide insights on IT operations, budgets, and project status

Create and deploy Power Apps solutions to streamline departmental workflows and processes

Leverage Microsoft Copilot to enhance productivity in documentation, communication, and data analysis

Stay current with emerging Microsoft 365 tools and identify opportunities to apply them within the IT department

Champion the adoption of low-code/no-code solutions to automate routine tasks

REQUIRED QUALIFICATIONS & SKILLS

Essential:

Proven experience in an administrative, coordination, or support role, preferably within an IT or technical environment

Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools

Keen interest and enthusiasm for learning and working with Microsoft 365, including Power BI, Power Apps, Microsoft Copilot, and Viva Engage

Excellent written and verbal communication skills with the ability to tailor messages for different audiences

High attention to detail and accuracy

Ability to handle confidential information with discretion and professionalism

Strong interpersonal skills and the ability to build relationships across all levels of the organization

Self-motivated with the ability to work independently and take initiative

Passion for technology and continuous learning

Desirable:

Hands-on experience with Power BI, Power Apps, Viva Engage, or other Microsoft Power Platform and Microsoft 365 tools

Understanding of IT terminology and systems

Experience with contract management or procurement processes

Experience supporting C-level executives and directors

Experience with data visualization and reporting tools

Background in internal communications or stakeholder engagement

Experience developing communication strategies or plans

Familiarity with enterprise social networking and employee engagement platforms

PERSONAL ATTRIBUTES

Proactive and solutions-oriented mindset

Professional demeanour with strong business acumen

Adaptable and comfortable working in a dynamic environment

Strong problem-solving abilities

Team player with a collaborative approach

Commitment to continuous improvement and learning

Curious and eager to explore new technologies and tools

Customer-focused with strong service orientation

OUR VALUES AND CULTURE AND BENEFITS:

The Glen Dimplex values are important guiding principles and define the way all employees across the Group work: We Think Customer, We Care About People, We Value Innovation and We Keep It Simple. Our core values are ingrained in our DNA and play an active part in everything we do. Each one reminds us to stay true to ourselves whilst driving us to create innovative products and solutions for our customers.

At Glen Dimplex, we are strongly committed to providing equal employment opportunities for all. We are focused on creating and inclusive culture and believe that it is essential to creating a dynamic and supportive workplace. We are committed to fostering a culture that embraces and celebrates differences in race, ethnicity, gender, sexual orientation, age, religion, and ability. We believe diverse perspectives and experiences are essential to our success as a company and a team.

We believe in investing in our employees' well-being and recognise the importance of work-life balance. We offer a comprehensive benefits package to support our employees' physical, mental, and financial health. Our benefits package includes:

Competitive salary

Generous annual leave allowance

Private Health Insurance

Pension and Death in Service Benefit

Employee Assistance Programme

Permanent Health Insurance

Life Assurance

Supportive Family Leave policies.

We also offer additional benefits such as

-Generous discounts on Company products.

-Bike to Work / Tax Saver initiatives.

-Regular wellbeing talks supports and resources.

By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purposes. Glen Dimplex Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.