Manager, Inbound Operations

MANAGER, INBOUND OPERATIONS- DISTRIBUTION CENTER- KENDRA SCOTT

About Kendra Scott We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.

Position Overview

Reporting to the Senior Director of Distribution Operations, the Manager, Inbound Operations is responsible for overseeing the day-to-day inbound operations teams within the Austin Distribution Center, including receiving, inventory flow, putaway execution, and reverse logistics support.

This role is ideal for a hands-on operations leader who enjoys solving complex operational challenges, building high-performing teams, and driving scalable process improvements in a dynamic, high-growth environment. The Manager, Inbound Operations will play a key role in ensuring inventory is received accurately and efficiently while partnering cross-functionally to support business priorities, operational excellence, and future growth initiatives.

This position offers the opportunity to directly influence operational strategy, process optimization, labor planning, and team development within a rapidly evolving omnichannel distribution network.

Key Accountabilities:

Lead and develop the Distribution Center inbound operations team, including 5 direct reports, ensuring clear expectations, accountability, and strong execution across receiving and putaway functions

Lead reverse logistics operations including eCommerce returns, wholesale returns, and retail store pullbacks, ensuring timely processing, accurate inventory disposition, and visibility to return trends, cost exposure, and recovery opportunities to support operational and financial decision-making.

Drive operational performance against key metrics including dock-to-stock timing, inventory accuracy, SLA attainment, productivity, and throughput

Monitor daily, weekly, and monthly inbound workload forecasts to ensure labor alignment and operational readiness

Partner cross-functionally with Supply Chain, Inventory Control, Transportation, Planning, and Merchandising teams to manage delivery schedules, receiving windows, and PO prioritization

Build a collaborative and engaging team environment that promotes continuous improvement, ownership, and professional growth

Oversee labor planning and staffing strategies, including seasonal hiring, workforce optimization, and peak readiness planning

Identify and implement opportunities for process improvement across physical workflows, systems, and operational reporting

Support continuous improvement initiatives focused on labor efficiency, operational scalability, inventory flow, and cost optimization

Partner with leadership on process enhancements, systems improvements, and operational transformation initiatives

Conduct talent assessments and actively develop bench strength within the inbound operations team

Effectively communicate operational results, business risks, staffing needs, and improvement opportunities to leadership

Balance operational priorities while maintaining flexibility to support evolving business demands and cross-functional initiatives

Knowledge Skills and Abilities:

Strong leadership capabilities with experience developing high-performing operational teams

Ability to influence and collaborate effectively across multiple departments and levels of leadership

Experience leveraging operational data and KPIs to identify trends, solve problems, and drive process improvements

Strong analytical and organizational skills with the ability to manage competing priorities in a fast-paced environment

Proficiency in ERP/WMS platforms and Microsoft Office applications, particularly Excel

Experience with labor planning, forecasting, and workflow optimization

Experience building and utilizing forecasting tools, glidepaths, and operational data to support labor planning, workload management, and peak readiness

Strong communication skills with a proactive, solutions-oriented mindset

Ability to adapt quickly and lead effectively through operational change and growth

Continuous improvement mindset with experience identifying efficiencies and driving operational enhancements

Knowledge of Lean, Six Sigma, 5S, or continuous improvement methodologies preferred

A growth mindset with a passion for learning, innovation, and team development

Qualifications

Bachelor’s degree or equivalent operational leadership experience

5+ years of experience leading inbound, receiving, inventory, or distribution operations in a high-volume or high-growth environment

Proven track record of driving operational performance and leading teams through evolving business needs

Experience in omnichannel distribution, retail, e-commerce, or consumer goods environments preferred

Strong systems knowledge including ERP, WMS, labor management, and operational reporting tools

Demonstrated success leading cross-functional operational initiatives and process improvements

Ability to balance strategic thinking with hands-on operational execution

A shared appreciation for our 3 core values of Family, Fashion, and Philanthropy