P2D - Freight Claim Analyst

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Job Description

Responsible for supporting freight claims processing, carrier invoice validation, and financial controls within the North America region. This role ensures accurate claim calculation, timely follow-up with carriers and warehouses, and effective resolution of discrepancies related to freight and invoice activities.

Key Responsibilities:

Freight Claims Management

Consolidate and standardize freight claim information from multiple sources (carriers, warehouses, internal systems)

Calculate claim values based on contractual terms, damages, shortages, service failures, etc.

Register, track, and manage freight claim cases in ServiceNow (SNOW), ensuring accurate and complete documentation

Actively follow up with internal teams (Logistics, Warehousing, Procurement) and external partners (carriers, warehouses, insurance companies) to drive timely claim resolution

Submit, monitor, and follow up on freight claims with carriers and warehouses until resolution and payment are completed

Maintain accurate claim documentation and ensure proper audit trail

Identify recurring claim drivers and escalate trends to support continuous improvement

Invoice Review & Remediation (Coupa)

Review freight invoices in Coupa to ensure accuracy, completeness, and compliance with agreed rates and terms

Identify discrepancies such as incorrect rates, duplicate charges, or missing support documentation

Coordinate with carriers, procurement, and internal stakeholders to resolve invoice issues

Support timely invoice approval and payment processing while minimizing financial risk

CAP Review – Williams Invoice Audit

Perform detailed invoice audits related to the Williams invoice process to ensure compliance and accuracy

Identify and investigate discrepancies between billed and expected charges

Execute remediation actions and coordinate corrections with relevant stakeholders

Ensure adherence to internal controls and audit requirements

Compliance & Controls

Follow internal controls, SOX requirements, and standard operating procedures across all activities

Ensure proper documentation, validation, and approval workflows are followed

Support audit requests and maintain compliance with financial and operational policies

Reporting & Continuous Improvement

Track and report key KPIs related to freight claims, invoice discrepancies, and aging balances

Analyze data to identify trends, root causes, and opportunities for process improvement

Support process standardization, automation initiatives, and system enhancements within Shared Services

Collaborate with cross-functional teams to improve efficiency and reduce manual effort

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain, or related field

+1 years of experience in Shared Services, Accounts Receivable, Freight Claims, or Financial Operations

Experience working with freight, logistics, or carrier-related processes is preferred

Experience with invoice processing or audit activities is a plus

Proficiency in ERP systems (e.g., SAP, Oracle) and invoice platforms such as Coupa is preferred

Strong Excel skills and attention to data accuracy

Excellent communication skills in English (written and verbal)

Ability to manage multiple tasks, prioritize workload, and meet deadlines

Key Competencies

Strong attention to detail and data accuracy

Analytical and problem-solving skills

Financial acumen and audit mindset

Communication and stakeholder management

Organization and prioritization

Accountability and follow-through

Cross-functional collaboration

Process improvement mindset

Data-driven decision making

Compensation & Benefits

- Hiring Salary Range: $ xxx,xxx- xxx,xxx (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

[This role will be eligible to participate in the annual incentive compensation plan.]

Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.

No agencies please.