Operations & Systems Manager
Skills
About the role
Position Summary
The Operations & Systems Manager is responsible for overseeing company systems, tracking key performance metrics, managing vendor relationships, and supporting marketing campaign execution. This role ensures operational efficiency by maintaining and optimizing CRM platforms, troubleshooting software issues, and providing data-driven insights to leadership.
The ideal candidate is analytical, systems-oriented, detail-focused, and comfortable working across operations, marketing, and technology.
Key Responsibilities1. Performance & Metrics Management
Track, analyze, and report on company-wide performance metrics and KPIs
Build and maintain dashboards to monitor sales, marketing, and operational performance
Provide weekly and monthly reports to leadership
Identify trends, gaps, and opportunities for operational improvement
Recommend data-driven strategies to improve company performance
2. CRM & Systems Management
Manage and maintain company CRM platforms and operational software systems
Troubleshoot system issues and coordinate with vendors or IT support as needed
Ensure data integrity, accurate reporting, and proper system usage
Implement system improvements and workflow automations
Train team members on CRM usage and best practices
Evaluate new software tools to improve efficiency and scalability
3. Vendor Management
Serve as primary point of contact for company vendors and service providers
Negotiate contracts, renewals, and service agreements
Monitor vendor performance and ensure service-level expectations are met
Track vendor expenses and ensure alignment with budget
Research and recommend new vendors when necessary
4. Marketing Campaign Operations
Set up and manage marketing campaigns within CRM and automation systems
Track campaign performance metrics (leads, conversions, ROI, etc.)
Coordinate with marketing and sales teams to ensure proper campaign execution
Maintain marketing automation workflows and reporting systems
Optimize campaigns based on performance data
QualificationsEducation & Experience
Bachelor’s degree in Business, Operations, Marketing, Information Systems, or related field (preferred)
3–5+ years of experience in operations, systems management, CRM administration, or marketing operations
Experience managing CRM platforms (e.g., Salesforce, HubSpot, Zoho, etc.)
Skills & Competencies
Strong analytical and reporting skills
Proficiency in CRM systems and marketing automation tools
Excellent troubleshooting and problem-solving abilities
Strong organizational and project management skills
Vendor negotiation and relationship management experience
Advanced proficiency in Excel/Google Sheets and reporting dashboards
Excellent communication skills
Job Type: Full-time
Pay: Up to $34,000.00 per month
Application Question(s): * Have you ever lived in the united states? if so for how long and where?
Are you okay with the hours? (Mon-Thurs 930-630) + Fri 930-515) EST
REQUIRED FOR CONSIDERATION: please complete this assesment:
REQUIRED FOR CONSIDERATION: Please provide a link to a video of yourself describing your relevant work experience. (1-2 min long)
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
Language:
fluent english? (Preferred)
Work Location: Remote
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