Account Specialist

Account Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.

Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

About the Role:

Responsibilities

Own the end-to-end renewal process for a portfolio of customers

Manage quoting, contract execution, and renewal forecasting

Identify and execute low-complexity upsell and cross-sell opportunities

Respond to inbound commercial inquiries and route complex opportunities appropriately

Partner with CSMs to align renewal timing with customer value realization

Collaborate with Finance and Legal to ensure smooth processing of commercial transactions

Daily Activities

Renewal Management : Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience

Commercial Execution : Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales

Cross-Functional Collaboration : Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms

Data & Forecasting : Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance

Customer Communication : Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs

Key Metrics

Renewal & Retention : Percentage of contracts successfully renewed and customers retained within assigned accounts

Cross-Sales & Upsells : Revenue generated from low-complexity upsell and cross-sell opportunities identified and executed through the renewal process

About You

You’re a fit for the role if your background includes the following:

Bachelor’s degree in business, Marketing, (or a related field) or relevant experience

2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in a SaaS or recurring

Advanced English proficiency both written and oral. Candidates will be evaluated before setting up an interview

Education & Experience

Bachelor's degree in Business, Marketing, or a related field (or relevant experience)

2+ years in account management, renewals, inside sales, or customer-facing roles, preferably in a SaaS or recurring revenue environment

Skills & Attributes

Strong commercial acumen and negotiation skills

Excellent communication and relationship management abilities

Highly organized with attention to detail and follow-through

Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms)

Comfortable working cross-functionally and managing multiple priorities

Compensation

Base salary + variable commissions based on performance metrics.

Premium benefits

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.