Success Specialist
About the role
We are looking for a Success Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.
Key Responsibilities
Contact new provider signups via phone, text, and email.
Guide providers through onboarding, activation, and account setup.
Follow up on incomplete registrations, missing documents, and pending requirements.
Schedule onboarding calls and assist providers throughout the activation process.
Handle inbound customer support inquiries via phone, email, and text.
Coordinate communication between providers and homeowners and assist with issue resolution.
Maintain accurate CRM records, activity notes, and pipeline updates.
Conduct customer satisfaction and quality follow-ups after services are completed.
Support review generation and reputation management efforts.
Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
Help increase provider activation, retention, and overall platform engagement.
Requirements
Advanced English (C1) – Required.
Strong verbal and written communication skills.
Customer service, customer success, sales, or administrative experience preferred.
Comfortable making outbound calls and conducting follow-up communications.
Basic computer proficiency and familiarity with CRM systems.
Working Conditions
Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
Compensation: $500 USD per month.
Location: Remote.
This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.
Compensation
This Sales role pays $6k/yr. Within typical range for sales roles in Mexico.
Questions about this role
How do I apply to this Success Specialist role at Metova?
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What's the typical salary for Sales in Mexico?
Compensation for Sales roles in Mexico varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Sales hub for Mexico medians across recent openings.
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