Customer Service Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Receive & log calls/complaints/requests from clients/customers/tenants etc. into the Complaint Software.

Handle Complaint Software Efficiently and Effectively.

Forwarding on reactive calls to shift engineers.

Issue job cards.

Inputting weekly timesheets from engineers.

Answering queries from the residents.

Generating Performance reports to present to the Property Manager on Monthly basis.

Maintaining the ongoing works schedule.

Filing of paperwork.

Taking / Producing Minutes of Weekly and Monthly Meetings.

Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.

Notify the Safety & Security Head / Officer and AFM on site at the time of all Emergency Calls.

Communicating courteously with residents by telephone, email or face to face.

Investigating and solving residents' problems.

Handling residents’ complaints or any crises, such as security issues.

Make customers aware of non-accessibility and under construction unit.

Carry out receiving feedback from residents on a regular basis.

Keeping accurate records of discussions or correspondence with residents.

Developing feedback or complaints procedures for residents to use.

Inform Housekeeping Executive in case of any untidiness found.

Inform Security and Help Desk in case of any untoward incident.

Perform all work as assigned by the Property Manager and AFM as deemed necessary to maintain and operate the Property at an optimum level.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.