Assistant Facility Manager - Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant Facility Manager - Soft ServicesLocation: Bangalore, India

Department: Facilities Management

Reports To: Facility Manager / Senior Facility Manager

Position OverviewJLL is seeking an experienced Assistant Facility Manager - Soft Services to support the delivery of high-quality soft services operations at our client facilities in Bangalore. This role will assist in managing day-to-day soft services operations including housekeeping, landscaping, pest control, waste management, and related support services to ensure optimal workplace experiences.

Key ResponsibilitiesSoft Services Operations Management Oversee daily soft services operations including housekeeping, cleaning, landscaping, waste management, pest control, and hygiene services. Ensure all services meet quality standards and service level agreements. Coordinate with vendors and contractors to maintain service delivery excellence.

Vendor Management Assist in managing relationships with soft services vendors and contractors. Monitor vendor performance against KPIs and SLAs. Conduct regular inspections and quality audits. Address service gaps and implement corrective actions promptly.

Health, Safety & Compliance Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain documentation and records as required. Support implementation of workplace safety protocols and hygiene standards.

Budget & Cost Management Assist in managing soft services budgets and controlling operational costs. Track expenses and identify cost optimization opportunities. Process invoices and maintain accurate financial records for soft services.

Client & Stakeholder Management Serve as point of contact for soft services-related queries and requests. Conduct regular walkthroughs with clients and stakeholders. Gather feedback and implement service improvements to enhance workplace experience.

Team Coordination Supervise housekeeping and soft services staff. Provide guidance and support to ensure efficient operations. Conduct training sessions on quality standards and safety procedures.

Required QualificationsEducation: Bachelor's degree in Facility Management, Business Administration, Engineering, or related field

Experience: 6-8 years of experience in facility management with focus on soft services operations, preferably in commercial real estate or corporate facilities

Technical Skills:

Strong knowledge of soft services operations including housekeeping, landscaping, pest control, and waste management

Understanding of health, safety, and environmental compliance requirements

Proficiency in MS Office (Excel, Word, PowerPoint)

Experience with facility management software/CAFM systems is preferred

Core Competencies:

Excellent vendor and stakeholder management skills

Strong attention to detail and quality orientation

Effective communication and interpersonal skills

Problem-solving and decision-making abilities

Ability to manage multiple priorities in a fast-paced environment

Customer service focus with professional demeanor

Language Skills: Fluency in English required; Kannada and Hindi advantageous

What We OfferCompetitive compensation package

Opportunities for professional development and career growth

Dynamic and collaborative work environment

Exposure to world-class facility management practices

Employee benefits and wellness programs

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.