Gym Manager

Job Title: Gym Manager

Job Overview:

Manage gym operations and improve performance with various metrics. The ideal candidate will develop and manage teams across all departments—sales, marketing, group fitness, and operations, ensuring flawless synergy, outstanding service, and continual growth. The gym manager should possess strong leadership skills, a passion for fitness, and significant experience in multi-department management within the health and wellbeing sector.

Why First-Class Fitness

First Class Fitness offers a dynamic and encouraging environment for fitness professionals.

With a diverse array of services, trainers have access to the best tools and opportunities to

develop their expertise. The gym’s community-centered approach fosters a positive

atmosphere, encouraging personal and professional growth.

Responsibilities

Direct and oversee all aspects of gym operations, including staff management, facility maintenance, departmental collaboration, and member relations, with measurable targets for operational efficiency and health and safety compliance.

Develop and implement policies and procedures that optimise workflow and ensure effective management throughout the gym, supervising adherence to budgets and resource utilisation.

Generate new memberships, drive sales activities, and achieve monthly and quarterly sales targets, measuring membership growth and sales conversion rates.

Collaborate with marketing to craft campaigns that raise brand awareness and attract new members, assessing marketing value through supervised leads, conversions, and brand engagement metrics.

Oversee scheduling, quality, and performance of group classes to ensure diverse offerings and high member satisfaction, supervising group class attendance, occupancy, and feedback for ongoing improvement.

Foster member engagement and retention through innovative programmes, consistent communication, and adaptable service, maintaining high retention by reducing churn and improving member satisfaction scores.

Ensure rigorous health and safety standards are upheld across the facility.

Analyse and report on departmental performance metrics, seeing opportunities for improvement and implementing strategic action plans to enhance customer satisfaction and member experience.

Act as a visible leader, regularly engaging with staff and members to understand needs and drive satisfaction, using surveys and direct feedback to track and enhance the overall member experience.

Qualifications

Bachelor’s degree in sports management, exercise science, business, or relevant field preferred.

Demonstrated expertise in coordinating gym operations or leading multiple departments within the fitness sector.

Exceptional leadership, communication, and interpersonal skills.

Track record of driving sales, marketing campaigns, and group programme success.

Expertise in fitness equipment, programmes, and current industry trends.

Strong understanding of health and safety regulations and procedures.

CPR and First Aid certifications (or willingness to obtain).

Ability to work flexible hours, including evenings and weekends as required.

Job Types: Full-time, Part-time, Fixed term

Work Location: In person