IAM Operations Engineer
Skills
About the role
IAM Operations Engineer
The Dell Security & Resiliency organization (SRO) manages security risk across all aspects of Dell’s business. You will have an excellent opportunity to influence the security culture at Dell and further develop your career.
Join us as an IAM Operations Engineer on our Cybersecurity team in Eldorado do Sul/RS, Brazil or Sao Paulo, SP office, Brazil to do the best work of your career and make a profound social impact.
What you’ll achieve
As an IAM Operations Engineer, you will be responsible for the operational support, optimization, planning, design, testing, and management of Identity & Access Management (IAM) tools and technologies.
This role is strongly focused on hands-on operations and production support, requiring deep troubleshooting expertise, process discipline, and strong documentation practices. You will play a critical role in ensuring secure and reliable identity services across the enterprise while supporting live IAM environments and resolving access-related issues.
Working as part of a global team, you will help ensure consistent operational execution, maintain strong technical documentation, improve IAM processes, and collaborate with cyber engineering, IT, and business application teams to enhance the organization’s identity security posture.
You will:
Oversee Incident, Change, Problem, and Knowledge Management processes and troubleshoot IAM tool and process issues such as:
Provisioning failures
Authentication / SSO / MFA issues
Sync and attribute errors
Access workflow failures
Perform root cause analysis and resolve incidents impacting production IAM environments
Create and maintain detailed documentation (runbooks, SOPs, knowledge articles, process flows) to support operations, compliance, and audit readiness
Maintain and optimize IAM tools, workflows, reporting, and identify automation and process improvement opportunities
Participate in tool and process reviews to identify enhancements and evaluate emerging IAM technologies
Support upgrades, patches, migrations, and integrations by executing test plans and validation activities
Collaborate with IT, security, and application teams to ensure effective identity lifecycle management (Joiner/Mover/Leaver processes)
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
3+ years of experience in IAM, IT operations, or cybersecurity, with strong hands-on operational/support experience (not purely architecture or strategy)
Background in IT Support / Service Desk is acceptable with relevant IAM exposure
Hands-on experience with IAM platforms, including at least one of the following areas:
Directory services: Active Directory, Entra ID (Azure AD)
Authentication: SSO, MFA (Okta, Duo, Ping, RSA, or similar)
Identity governance / access management tools
Working knowledge of IAM fundamentals:
JML (Joiner/Mover/Leaver)
RBAC (Role-Based Access Control)
Least privilege
Access governance and SSO
Proven experience in:
Incident resolution
Troubleshooting access issues
Supporting live IAM environments
Strong understanding of ITIL processes (Incident, Change, Problem Management)
Experience handling tickets and workflows (ServiceNow is a plus)
Strong documentation skills (runbooks, SOPs, knowledge base)
Strong analytical, troubleshooting, and problem-solving skills
Strong communication skills, including English (written and spoken)
Desirable Requirements
Experience with IAM solutions such as SailPoint, Saviynt, Okta, CyberArk, Ping or similar,
Experience with:
IAM integrations, migrations, or upgrades
Testing IAM solutions and validating access during deployments
Exposure to automation or workflow improvement initiatives
Experience working in global environments and cross-functional teams
Who We Are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Visit our Culture Code page to learn more about how we work and lead.
Questions about this role
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