IT Support Executive

Company Profile:

Infinity IPS Founded in 2003, Infinity IPS is a mortgage industry leader in providing end-to-end services and solutions. We specialize in mortgage due diligence, pre-fund and post-close quality control, mortgage servicing reviews and loan brokering services. We are vetted by all 5 major rating agencies and hold 3rd position in due diligence market share for RMBS securitization. Our clients are financial entities including investment banks, commercial banks, mortgage companies, government agencies and mortgage insurers

Job Title: Vendor Management & IT Support Executive

Location: Kothrud, Pune, India

Role Overview:

We are looking for a proactive and detail-oriented professional to manage end-to-end vendor operations while also supporting day-to-day IT infrastructure needs. This role requires strong coordination skills, commercial understanding, and hands-on IT knowledge to ensure smooth business operations.

Key Responsibilities:

Vendor Management:

Manage the complete vendor lifecycle: vendor identification, evaluation, onboarding, and performance tracking

Conduct vendor negotiations to ensure cost optimization and service quality

Build and maintain strong relationships with vendors and service providers

Identify new vendors based on business and IT infrastructure requirements

Ensure vendors meet agreed SLAs (Service Level Agreements)

Procurement & Commercial Operations:

Raise and manage Purchase Orders (POs) in coordination with internal stakeholders

Track approvals and coordinate with internal teams for timely processing

Work closely with the accounts/finance team for invoice validation and payments

Follow up with vendors and internal teams to ensure timely delivery and closure

Maintain proper documentation and records of all procurement activities

IT Infrastructure Coordination:

Understand and support IT infrastructure requirements (hardware, software, networking, security tools)

Coordinate with IT vendors for procurement, deployment, and issue resolution

Assist in evaluating IT solutions and vendors based on business needs

Support IT asset lifecycle management (procurement → allocation → tracking → disposal)

IT Support:

Provide Level 1 & 2 IT support for end users (laptops, desktops, printers, basic networking issues)

Assist in user onboarding/offboarding:

System setup (laptop configuration, software installation)

Email and access provisioning (Microsoft 365, VPN, internal tools)

Support password resets, access issues, and basic troubleshooting

Coordinate with IT/security teams for resolving escalated issues

Maintain and update IT asset inventory and user allocation records

Assist in software installation, patch updates, and license tracking

Help monitor and follow up on endpoint security tools (antivirus, patches, updates)

Provide support for remote user issues

Assist in basic network troubleshooting (LAN/Wi-Fi connectivity checks)

Ensure adherence to IT and security policies during user setup and access changes

Coordinate with vendors for hardware repairs, replacements, and AMC support

Maintain basic documentation for IT processes and issue resolutions

Required Skills & Qualifications:

Bachelor’s degree in business, IT, or related field

5+ years of experience in vendor management / procurement / IT coordination

Strong negotiation and communication skills

Good understanding of IT infrastructure (systems, networking, software tools)

Experience in PO creation, invoicing, and payment coordination

Ability to manage multiple vendors and tasks simultaneously

Proficiency in MS Excel and documentation

Note interested candidates can share your resume to 7305053146-Whatsapp only.

Work Location: In person