IT Support Executive

Job Description – IT Support Executive

Location: Pune (Viman Nagar) Experience: 6 Months – 2 Year Employment Type: Full-Time

Key Responsibilities

· Provide L1 technical support for desktops, laptops, printers, and network devices.

· Troubleshoot hardware, software, operating system, and connectivity issues.

· Configure, maintain, and monitor Cisco networking devices including switches and routers.

· Install, configure, and update operating systems, applications, and security software.

· Manage user accounts, passwords, email configurations, and access permissions.

· Diagnose and resolve LAN, WAN, Wi-Fi, VPN, and internet-related issues.

· Coordinate with vendors and service providers for issue resolution and maintenance activities.

· Maintain IT asset inventory and documentation.

· Escalate critical issues to senior IT team members when required.

· Ensure compliance with IT security policies and best practices.

· Support office infrastructure setup, including workstations, networking, and peripheral devices.

Required Skills & Qualifications

· Graduate/Diploma in Computer Science, Information Technology, or a related field.

· CCNA Certification (Mandatory).

· 6 months to 1 year of experience in IT Support, Network Support, or Helpdesk roles.

· Basic understanding of Cisco switches, routers, VLANs, TCP/IP, DNS, DHCP, and VPN.

· Knowledge of Windows OS, Microsoft Office Suite, and hardware troubleshooting.

· Familiarity with Active Directory and user administration.

· Strong analytical and problem-solving skills.

· Good communication and customer-service orientation.

· Ability to work independently and manage multiple support requests.

Preferred Skills

· Exposure to network monitoring tools.

· Understanding of cybersecurity fundamentals.

· Experience with ticketing/helpdesk systems.

· Knowledge of Microsoft 365 administration and cloud platforms.

Pay: ₹10,618.14 - ₹25,000.00 per month

Work Location: In person