Customer Care Executive
About the role
Position Overview
We are seeking a motivated and customer-focused individual to join our team in a Customer Service
role. As part of our dynamic Customer Service team, you will be responsible for managing customer
accounts with professionalism, ensuring timely resolution of escalation while maintaining strong
customer relationships. The ideal candidate will have a strong ability to handle difficult situations,
demonstrate problem-solving skills, and adhere to company policies and compliance regulations.
Job Roles & Responsibilities
As an Executive - Customer Service, you will be responsible to communicate with consumers of
healthcare providers in the United States to resolve patient queries and complaints. As a Customer
Service Representative, you will be responsible for taking calls on phone and resolve patient queries ,
complaints ,on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with
customers to resolve the patient queries and escalations.
Able to manage difficult customer issues while working in a fast-paced environment
Determine the reason for escalation and best course of action to assist consumers.
Engage our consumers with the highest level of respect and dignity.
Document all resolution efforts for each account in accordance with established procedures and
compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,
escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and in a timely manner.
Calls are majorly inbound and over a period may move to a blended (inbound/outbound)
environment.
Accounts are early/mid/late - stage
Profile Requirements
Good communication skills
Thisjob requires you to work in rotational shifts 24/7
Highlights
Best in Market Salaries
Rotational US Shifts
UnCapped Incentive Plan with transparent KRA's
Enhance your Analytical/Decision Making & Customer Service skills
Cross functional growth opportunities within 6 months, for experienced candidates
Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation
Rotationalshifts post the training period [Rare changes in case of business requirements]
8.30 hour shifts including break
Fixed Weekoffs
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
Questions about this role
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