Retail Manager
About the role
Retail Manager
Business: Qajer Catering Pty Ltd t/a Labello Pizzeria Location: 459 Great Western Highway, Faulconbridge NSW 2776 Employment Type: Full-time, ongoing Salary: AUD $75,000 -AUD 85,000 per annum plus superannuation
About the Business Qajer Catering Pty Ltd operates Labello Pizzeria, a vibrant hospitality business specialising in authentic Italian-style pizzas, quality Italian cuisine, and exceptional customer service. Labello Pizzeria is known for its modern dining atmosphere, freshly prepared menu offerings, premium ingredients, and commitment to delivering a high-quality customer experience across dine-in, takeaway, and delivery services.
The business operates within a fast-paced hospitality environment where operational efficiency, food quality, customer satisfaction, and strong team coordination are essential to daily operations. As customer demand and business activity continue to grow, the business requires an experienced Retail Manager to oversee store operations and support the ongoing success and expansion of the restaurant.
Position Overview The Retail Manager is responsible for overseeing the daily operations of Labello Pizzeria, ensuring the business operates efficiently while maintaining high standards of customer service, staff performance, stock control, and operational compliance. The role requires strong leadership capability within a busy hospitality environment and involves direct responsibility for financial performance, staff supervision, inventory management, and customer engagement.
This is a senior operational role suited to an experienced hospitality or retail management professional who can lead a team in a structured, high-volume service environment.
Key Responsibilities
Determining product mix, stock levels, and service standards to support operational efficiency and customer satisfaction
Developing and implementing purchasing, pricing, and promotional strategies to support sales growth and profitability
Coordinating marketing and promotional activities to increase customer engagement and brand awareness
Monitoring daily sales performance, operational costs, and business profitability indicators
Maintaining accurate records relating to inventory, sales transactions, and operational activities
Managing recruitment, onboarding, training, rostering, and supervision of staff members
Ensuring high standards of customer service are consistently maintained across all areas of operation
Monitoring compliance with workplace health and safety requirements, food safety standards, and company procedures
Handling customer enquiries, complaints, and service issues in a professional and efficient manner
Supporting overall restaurant operations and contributing to continuous business improvement initiatives
Skills & Experience
Proven experience in retail or hospitality management within a fast-paced operational environment
Strong leadership and team management skills with experience supervising staff and coordinating rosters
Sound understanding of stock control, cost management, and hospitality operations
Strong communication, organisational, and problem-solving abilities
Ability to work effectively under pressure within a busy customer service environment
Flexibility to work evenings, weekends, and public holidays as required
Preferred Qualifications
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to formal qualifications
Current food safety certification or willingness to obtain
Previous experience within restaurant, pizza shop, café, or hospitality operations will be highly regarded
Work Environment The Retail Manager role is operational and hands-on, requiring active involvement in day-to-day restaurant activities alongside staff members. The position requires strong time management, leadership capability, and the ability to maintain operational consistency within a fast-paced hospitality setting.
Note – Preference will be given to Australian Citizens and Permanent Residents.
Job Types: Full-time, Permanent
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
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